General Manager

General Manager – SOMOS Destinations

Location: Albuquerque, New Mexico
Job Type: Full-Time
Salary: $65,000–$75,000 annually, depending on experience
Reports To: Director of Hospitality

About SOMOS Destinations

SOMOS Destinations is a growing hospitality company specializing in boutique hotels, bars, food and beverage concepts, retail spaces, and unique community destinations.

Our properties bring community together through hospitality, entertainment, local businesses, and memorable guest experiences. We believe great hospitality starts with strong leadership, attention to detail, and a team that takes pride in what they do.

We're looking for an experienced, hands-on General Manager who can oversee multiple departments, lead a diverse team, manage operational and financial performance, and ensure our properties consistently meet company standards.

This isn't a traditional management position. Our operations include boutique accommodations, bars, food pods, coffee shops, retail spaces, and shared community areas. We're looking for someone who can see the bigger picture while staying actively involved in the details that make the business successful.

Position Overview

The General Manager is responsible for the overall performance, operations, profitability, and guest experience of assigned SOMOS Destinations properties.

This position provides leadership and oversight across operations, housekeeping, maintenance, food and beverage, retail spaces, and third-party vendor relationships.

The General Manager is expected to maintain strong operational standards, develop employees, manage financial performance, and ensure daily, weekly, and monthly responsibilities are completed accurately and on time.

This is a hands-on leadership position that requires operational flexibility. The General Manager must be willing and able to work any shift when necessary to maintain business operations, including overnight shifts and night audit in the event of emergencies, employee call-outs, or staffing shortages.

The ideal candidate is organized, proactive, financially responsible, and comfortable making decisions independently while maintaining consistent communication with company leadership.

Key Responsibilities

Property & Operational Management

• Oversee daily operations across all assigned hospitality properties and departments.
• Maintain high standards of cleanliness, safety, property appearance, and guest service.
• Conduct routine property inspections, including guest rooms, public areas, exterior spaces, restrooms, bars, retail areas, and shared facilities.
• Ensure operational procedures, company policies, and service standards are consistently followed.
• Identify operational inefficiencies and implement improvements.
• Coordinate with other departments, contractors, and company leadership to resolve operational challenges.
• Oversee property security, incident reporting, emergency preparedness, and risk management.
• Maintain appropriate staffing levels and operational coverage across all departments.
• Provide direct shift coverage when necessary, including front desk, night audit, and other operational responsibilities.
• Respond to property emergencies and coordinate timely resolutions.

Hotel & Guest Experience

• Oversee front desk operations, reservations, guest communications, and service recovery.
• Monitor hotel performance, including occupancy, average daily rate (ADR), revenue per available room (RevPAR), and guest satisfaction.
• Ensure guest rooms consistently meet cleanliness, maintenance, and presentation standards.
• Monitor guest feedback and online reviews, respond to concerns, and implement improvements.
• Maintain appropriate staffing and procedures to ensure smooth arrivals, departures, and daily operations.
• Collaborate with sales and marketing teams to support occupancy, revenue, and guest experience initiatives.
• Ensure proper cash handling, reservation accuracy, payment processing, and adherence to hotel procedures.

Housekeeping & Maintenance

• Oversee housekeeping operations, staffing, productivity, room inspections, and quality standards.
• Ensure housekeeping supplies, linens, and equipment are maintained and appropriately inventoried.
• Coordinate with maintenance personnel and supervisors to ensure timely completion of work orders.
• Monitor preventative maintenance programs and verify that scheduled tasks are completed.
• Conduct regular inspections to identify repair needs, safety concerns, and deferred maintenance.
• Track outstanding maintenance requests, vendor work, and project completion.
• Ensure property grounds, landscaping, lighting, signage, and exterior spaces remain well maintained.
• Escalate major repairs and capital improvement needs to leadership.
• Hold department supervisors accountable for maintaining operational standards and completing assigned responsibilities.

Food, Beverage, Retail & Vendor Operations

• Provide operational oversight of company-operated bars, beverage service, coffee shops, and other food and beverage concepts, as assigned.
• Monitor sales, labor costs, inventory, product availability, and service standards.
• Ensure compliance with applicable liquor licensing, food safety, and health regulations.
• Coordinate with food pod operators, retail tenants, coffee shop operators, and third-party vendors.
• Maintain positive tenant and vendor relationships while ensuring shared property expectations are met.
• Monitor cleanliness, waste management, shared facilities, and guest-facing areas throughout retail and food pod spaces.
• Assist in coordinating property events, promotions, and community activities.
• Identify opportunities to improve guest traffic, sales, and the overall customer experience.
• Address tenant concerns, operational conflicts, and shared-space issues promptly and professionally.
• Ensure company-operated food and beverage outlets maintain accurate inventory counts, purchasing controls, and required reporting.

Financial & Administrative Management

• Monitor operating budgets, revenue, labor expenses, and departmental costs.
• Review financial statements, profit and loss reports, and operational performance.
• Identify unfavorable budget variances and develop corrective action plans.
• Review purchasing, vendor invoices, inventory, and expense controls.
• Oversee cash handling procedures, deposits, and financial accountability.
• Ensure accurate and timely submission of operational reports, payroll information, invoices, and required documentation.
• Collaborate with accounting and leadership on financial planning, forecasting, and profitability improvements.
• Monitor key performance indicators and make data-driven operational decisions.
• Identify opportunities to improve revenue, reduce unnecessary expenses, and maximize profitability.
• Maintain accurate records and meet all established administrative and financial reporting deadlines.

Employee Leadership & Development

• Lead, coach, and develop employees and department supervisors.
• Oversee recruitment, interviewing, hiring, onboarding, and employee training.
• Establish clear expectations and hold employees accountable for performance and conduct.
• Create and monitor employee schedules to maintain appropriate coverage and labor efficiency.
• Conduct regular staff meetings, performance discussions, and employee evaluations.
• Address performance concerns promptly and professionally in coordination with Human Resources.
• Develop employees for future growth and leadership opportunities.
• Promote a positive, professional, and respectful workplace culture.
• Monitor employee attendance, timekeeping, scheduling compliance, and overall productivity.
• Ensure department supervisors are completing their assigned tasks and reporting requirements.
• Maintain professional communication with employees, leadership, and other departments.

Required Operational Expectations

The General Manager is expected to maintain consistent oversight of all assigned departments and meet the following reporting and operational requirements.

Daily Expectations

• Review previous-day sales, hotel occupancy, revenue, labor costs, and operational reports.
• Conduct property walkthroughs to assess cleanliness, maintenance, safety, and presentation.
• Check in with department supervisors and staff to identify operational needs and priorities.
• Review staffing levels, attendance, scheduling needs, and labor performance.
• Monitor guest complaints, service recovery, and outstanding issues.
• Review maintenance work orders and follow up on urgent or unresolved items.
• Ensure operational checklists, cash handling procedures, and required daily reports are completed.
• Verify that housekeeping and maintenance departments are meeting daily productivity and quality expectations.
• Monitor hotel room readiness, arrivals, departures, and outstanding guest requests.
• Address operational concerns promptly and document required follow-up.
• Communicate significant incidents, financial concerns, and operational challenges to leadership.

Weekly Expectations

• Attend scheduled leadership meetings and provide operational updates.
• Review departmental sales, labor percentages, expenses, and performance against targets.
• Prepare or verify employee schedules and review payroll and timekeeping accuracy.
• Conduct department meetings and individual check-ins with key team members.
• Review preventative maintenance progress, open work orders, and outstanding repairs.
• Perform property inspections and document necessary follow-up actions.
• Review guest feedback, online reputation, and opportunities for service improvement.
• Follow up with food pod operators, retail tenants, and vendors regarding operational concerns.
• Review inventory controls, purchasing needs, and unusual variances in food and beverage operations.
• Monitor employee performance, attendance issues, and training progress.
• Review upcoming reservations, events, occupancy forecasts, and staffing requirements.
• Submit required weekly operational reports, including financial results, staffing updates, property concerns, and action items.

Monthly Expectations

• Review monthly profit and loss statements, operating expenses, and financial performance with leadership.
• Analyze revenue trends, labor costs, operating expenses, and budget variances.
• Prepare monthly operational summaries identifying accomplishments, challenges, and improvement opportunities.
• Ensure completion and accuracy of required inventory counts and variance reporting.
• Review employee performance, staffing needs, training progress, and accountability.
• Verify completion of preventative maintenance schedules and document outstanding property needs.
• Evaluate departmental productivity and identify cost-saving opportunities.
• Review vendor performance, recurring expenses, and purchasing practices.
• Monitor progress toward financial, operational, guest satisfaction, and employee performance goals.
• Review departmental procedures and implement operational improvements where necessary.
• Evaluate property conditions, upcoming maintenance projects, and capital improvement needs.
• Establish priorities and action plans for the following month.
• Ensure all required reports, audits, and administrative deadlines are completed accurately and on time.

Schedule Flexibility & Operational Coverage

As a General Manager, you are responsible for maintaining uninterrupted business operations and ensuring adequate staffing coverage.

• Must maintain a flexible schedule and be available to work mornings, evenings, overnight shifts, weekends, and holidays based on operational needs.
• Required to provide direct shift coverage in the event of employee call-outs, staffing shortages, emergencies, or unexpected operational needs. This includes, but is not limited to, front desk operations, overnight night audit, and other operational positions as necessary.
• Must be willing and able to step into operational roles when needed to maintain business continuity and guest service standards.
• Expected to respond promptly to urgent property matters and coordinate appropriate coverage and resolution.
• Must be comfortable working in a hands-on environment where management responsibilities may include direct participation in daily operations.
• Responsible for ensuring adequate cross-training and staffing plans are in place to minimize operational disruptions.

QualificationsRequired

• Minimum 2 years of management experience in hospitality, lodging, food and beverage, retail operations, or a comparable service-oriented business.
• Demonstrated experience supervising employees, developing managers, and managing daily business operations.
• Experience with budgeting, labor management, financial reporting, and expense control.
• Ability to manage multiple departments, projects, and competing priorities.
• Strong organizational, communication, and problem-solving skills.
• Experience implementing procedures, maintaining operational standards, and holding employees accountable.
• Proficiency with Microsoft Office, including Excel, and the ability to learn new operational systems.
• Ability to work independently and make sound operational decisions.
• Willingness to work a flexible schedule and provide direct operational coverage, including overnight shifts, when required.
• Ability to maintain consistent reporting, meet deadlines, and communicate effectively with company leadership.

Preferred

• Previous hotel management or boutique hospitality experience.
• Bar, restaurant, or food and beverage management experience.
• Experience overseeing multiple departments or mixed-use hospitality properties.
• Familiarity with hotel property management systems (PMS), point-of-sale (POS) systems, and financial reporting tools.
• Experience managing maintenance, housekeeping, vendor relationships, or commercial tenant operations.
• Understanding of hospitality revenue management, inventory control, and liquor compliance.
• Experience overseeing multiple locations or diverse hospitality concepts.

What Makes Someone Successful at SOMOS

We're looking for a leader who takes ownership of their operation rather than waiting to be told what needs to happen.

Successful candidates will demonstrate:

Accountability: Takes responsibility for performance, follows through on commitments, and addresses issues directly.

Initiative: Recognizes problems and develops solutions before they become larger concerns.

Organization: Manages competing priorities while meeting deadlines and reporting expectations.

Leadership: Builds strong teams through coaching, communication, consistency, and clear expectations.

Financial Awareness: Understands how daily operational decisions affect revenue, expenses, and profitability.

Adaptability: Is comfortable working across different hospitality concepts and learning new systems.

Attention to Detail: Notices the small things that affect guest satisfaction, property appearance, and operational standards.

Hands-On Mentality: Understands that leadership sometimes means stepping in, working alongside the team, and doing what's necessary to keep operations running smoothly.

We're not necessarily looking for someone who has experience in every part of our business. We're looking for someone with a strong operational foundation, a willingness to learn, and the ability to confidently lead a team.

Why Join SOMOS Destinations?

SOMOS Destinations offers the opportunity to be part of a growing, creative hospitality company with a diverse portfolio of properties and concepts.

Unlike traditional hospitality management positions, this role provides exposure to multiple areas of the industry, opportunities for professional development, and the ability to directly influence the success of our destinations.

We value leaders who are collaborative, solution-oriented, financially responsible, and committed to building successful teams and exceptional guest experiences.

Compensation: $65,000–$75,000 annually, depending on qualifications and experience.

To Apply

Please submit your resume and cover letter outlining your management experience, the types of businesses or departments you've overseen, and your experience with employee leadership, financial management, and daily operations.

We're looking for someone ready to take ownership, lead by example, and grow with SOMOS Destinations.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person