General Manager

Company Description North Fork Fresh Mex, LLC dba Qdoba Mexican Eats is dedicated to “Bringing Flavor to People’s Lives” by focusing on the unique talents and personalities of its team members. The organization embraces an optimistic, entrepreneurial spirit and values positivity, creativity, and innovation in daily operations. Team members are united by three core cultural pillars: hospitality, positivity, and performance, which guide how they serve guests and support one another. The company culture encourages a can-do attitude and collaborative effort to build and sustain a great brand.

Role Description The General Manager is a full-time, on-site role located in St. Louis, MO, responsible for overseeing all restaurant operations and ensuring an excellent guest experience. Day-to-day responsibilities include managing staff scheduling, leading and coaching team members, and maintaining high standards of hospitality, food quality, and cleanliness. The General Manager monitors financial performance, including sales, labor, and food costs, and implements strategies to achieve operational and profitability goals. This role also handles inventory control, ensures compliance with health and safety regulations, and supports recruiting, hiring, training, and performance management. The General Manager collaborates with leadership to drive local store marketing initiatives and uphold Qdoba’s brand standards and cultural pillars.

Qualifications

• Restaurant operations and management skills, including staff supervision, inventory control, and shift leadership.
• Team-building and people management skills, including coaching, performance feedback, and conflict resolution.
• Customer service and hospitality skills, with the ability to create a welcoming environment and resolve guest concerns professionally.
• Financial and analytical skills, including understanding of scheduling, labor management, food cost control, and basic profit and loss concepts.
• Organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Strong verbal and written communication skills for interacting with team members, leadership, and guests.
• Ability to work on-site, stand for extended periods, and perform standard restaurant tasks safely.
• Previous restaurant or retail management experience preferred; experience in fast-casual or quick-service environments is a plus.
• High school diploma or equivalent required; additional education in business, hospitality, or related fields is beneficial.
• Commitment to Qdoba’s cultural pillars of hospitality, positivity, and performance, and willingness to work flexible hours, including evenings and weekends.