General Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties maybe assigned.

Oversee the operations functions of the hotel, as per the Organizational chart.

Hold regular briefings and meetings with all head of departments.

Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

Lead all key property issues including capital projects, customer service and refurbishment.

Handling complaints, and oversee the service recovery procedures.

Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Ensure all decisions are made in the best interest of the hotels and management.

Deliver hotel budget goals and set other short and long term strategic goals for the property.

Developing improvement action, carry out costs savings.

A strong understanding of P&L statements and the ability to react with impactful strategies

Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.

Prepare a monthly financial reporting for the owners and stake holders.

Ensuring that all Departmental Operations guidelines are in place & maintained / continuously updated as necessary.

Leading the design and deployment of the guest experience.

Ensuring the hotel has a skilled and motivated workforce with necessary skills to deal with any operational emergencies (e.g. Maintenance / Engineering, Health & Safety, Guest complaints etc).

Ensuring effective support functions are in place to support hotel operations (Supply chain & Procurement, Engineering, Medical Services, Transport, Facilities Management etc).

Ensuring there are relevant legally compliant HR practices in place across the report – including recruitment, training & Development, Performance Management etc.

Creating a Yearly Business Plan with the Management Team and stakeholders which is measurable and achievable, monitored and amended at regular intervals.

Ensuring that all departments Operational Budgets are in place and controlled effectively.

Collating and analysing the revenue generation trends of the hotel, in order to identify critical areas for revenue enhancement.

Preparing Yearly Sales and Marketing strategy along with the Executive Team and this forms the basis for the coming financial year.

Driving sales activity to optimise commercial performance of the hotel

Optimizes the planning and implementation of Fullerton’s strategies to incorporate sustainability in operations.

Monitors and facilitates the implementation of policies which outlines the long-term corporate plan to guide the environment systems and standards within Fullerton.

Attend sustainability committee meetings as necessary to discuss sustainability-related matters.

Assume any other projects/tasks as and when assigned by the owner.

Requirements:
Diploma or Degree in Hospitality Management, Hotel Management, or a related discipline preferred.

Minimum 10–15 years of progressive leadership experience within luxury hotels, integrated resorts, or internationally recognised hospitality brands.

Strong business acumen with understanding of local and global hotel knowledge

Good analytical & decision making skills

Strong influencing and communications skills

Strong leadership skills

Resourceful and proactive

Strong networking skills

Results-oriented and self-driven

Organized and able to multi -task in a fast-paced environment

Meticulous and eyes for details

Gazetted as Singapore’s 71st National Monument, The Fullerton Hotel Singapore was once home to the General Post Office, The Singapore Club and the Chamber of Commerce. The 400-room luxury hotel is dynamically located in the heart of the financial and arts districts, and carefully designed to provide both business and leisure travellers with a sanctuary of serenity and comfort in which to retreat and rejuvenate.

https://www.fullertonhotels.com/careers.html