General Manager

General Manager – Family-Run Pub

Lead a Thriving, Community-Focused Pub

We're looking for an experienced, passionate, and hands-on General Manager to lead one of our successful family-run pubs.

Our business enjoys a healthy 50/50 split between wet and food sales, with a 100+ cover restaurant, extensive outdoor spaces, and a dedicated sports bar showing live sporting fixtures and hosting regular events throughout the year. We pride ourselves on being a true community pub that welcomes everyone.

As one of three family-owned pubs, we've been proudly operating in the hospitality industry for over 21 years, building a reputation for quality, consistency, and genuine hospitality.

About the Role

Reporting directly to the Area Manager, and working alongside the Executive chef, you'll take responsibility for the day-to-day operation of the pub, leading an established team while ensuring exceptional customer service, strong financial performance, and a positive working culture.

This is a fantastic opportunity for a manager who enjoys being visible on the floor, developing people, and driving an already successful business even further.

About the Pub

• Successful family-run business with over 21 years' experience.
• One of three established pubs within the company.
• Healthy 50/50 balance of wet sales and food.
• Restaurant seating for over 100 guests.
• Separate sports bar showing live sporting fixtures and hosting events.
• Large outdoor spaces.
• Family-orientated venue with a strong community following.
• Loyal, hardworking, and long-standing team.

Key Responsibilities

• Lead and inspire both front and back of house teams.
• Deliver outstanding customer experiences every day.
• Drive food and beverage sales while maintaining exceptional standards.
• Recruit, train, coach, and develop your team.
• Manage labour and stock control.
• Ensure compliance with licensing, food safety, and health & safety regulations.
• Work closely with the Area Manager and owners to continue developing the business.
• Champion a positive, family-friendly atmosphere while maximising trade across all areas of the pub.

We're Looking For

We're looking for someone who genuinely loves hospitality and believes every customer should leave having had a great experience. You'll be customer-focused, approachable, and passionate about creating a welcoming atmosphere for everyone who walks through our doors.

You lead by example, setting the highest standards of service and inspiring your team to do the same. Going above and beyond for our guests comes naturally to you, and you'll coach and develop your team to deliver that same level of care every single day.

You'll take pride in building relationships with our regulars, welcoming new customers, and creating a pub that people want to return to time and time again. We want someone who treats the business as if it were their own—someone who is passionate, driven, and committed to delivering exceptional hospitality.

What We Offer

• Competitive salary with performance-related bonus and TRONC added to basic salary.
• The opportunity to lead a well-established, successful pub.
• Support from experienced owners who have been in the industry for over 21 years.
• Autonomy to make an impact while benefiting from the support of a wider family business.
• Staff discounts and additional company benefits.

If you're an ambitious hospitality professional looking for your next challenge and want to be part of a family business that values its people, we'd love to hear from you.

Pay: £36,000.00-£40,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Ability to commute/relocate:

• Uckfield Ridgewood TN22 5SP: reliably commute or plan to relocate before starting work (required)

Experience:

• management : 2 years (preferred)

Work Location: In person