General Manager

Moon's Kitchen Cafe is seeking an experienced and motivated General Manager to oversee daily café operations, lead the team, and ensure excellent customer service. The ideal candidate will have strong leadership and business-management skills, with the ability to manage staff, control operating costs, maintain food quality, and create a welcoming environment for customers.

Key Responsibilities

• Oversee daily café operations and ensure smooth service.
• Recruit, train, supervise, and motivate café employees.
• Develop staff schedules and coordinate shift assignments.
• Maintain high standards of customer service and satisfaction.
• Handle customer feedback and resolve complaints professionally.
• Monitor food and beverage quality, presentation, and consistency.
• Coordinate with kitchen and service teams to improve workflow.
• Manage inventory, purchasing, and supplier relationships.
• Monitor sales, expenses, and operating budgets.
• Control labor costs and minimize food and supply waste.
• Ensure compliance with food safety, sanitation, and workplace regulations.
• Maintain a clean, safe, and welcoming café environment.
• Oversee cash handling, POS transactions, and daily financial reports.
• Establish performance goals and monitor employee productivity.
• Support marketing activities, promotions, and customer-retention initiatives.
• Ensure company policies and operating procedures are followed.
• Identify opportunities to improve efficiency and profitability.
• Communicate business performance and operational needs to ownership.

Qualifications & Skills

• Proven experience as a General Manager, Café Manager, or Restaurant Manager.
• Strong leadership and team-management abilities.
• Excellent customer-service and communication skills.
• Knowledge of café operations, food service, and hospitality standards.
• Experience with staff scheduling, training, and performance management.
• Understanding of inventory control, budgeting, and cost management.
• Familiarity with POS systems and basic financial reporting.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional attitude and attention to detail.
• Ability to make sound decisions and resolve operational issues.
• Flexibility to work mornings, weekends, and holidays as required.
• Hospitality education or equivalent management experience preferred.

Benefits

• Competitive salary based on experience.
• Opportunities for career growth and advancement.
• Supportive and collaborative working environment.
• Staff meals or discounts, subject to company policy.
• Opportunities to develop leadership and business-management skills.
• Paid time off and additional benefits, subject to company policy.

Pay: $22.00 - $29.00 per hour

Expected hours: 33.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person