General Manager

Lead a new Restoration location from day one.

• Run the daily operations of a brand-new restoration branch
• Build and lead your own team of technicians and office staff
• $120,000–$150,000 base salary plus 5% of branch profit, paid annually
• Full corporate backing: brand, systems, marketing, software and training

Location: Columbus, Ohio

Reports To: IRS Leadership Team

Job Type: Full-time, salaried

Compensation: $120,000–$150,000 base + 5% annual profit share

Company Overview

We are a fast-growing water, fire and mold mitigation company built on exceptional customer experience and operational excellence.

In the last five years, IRS has grown from 3 locations to 40+. We got here by obsessing over service quality, integrity and professionalism, so every customer gets a five-star experience during some of the most stressful moments of their lives.

We are opening new locations and need strong operators to run them.

Mission: To improve the lives of homeowners, partners and IRS team members by delivering exceptional restoration services with integrity, professionalism and uncompromising customer care.

Purpose: To redefine how homeowners experience and trust contractors by setting a higher standard for transparency, service and accountability in the restoration industry.

Core Values

• Hunger – We pursue growth relentlessly, personally, professionally and operationally. We own results, keep improving and refuse to settle for average.
• Leanness – We operate efficiently and responsibly, cutting waste and putting resources where they create the most value. Simple processes, disciplined execution and smart decisions drive sustainable growth.
• Gratitude – We serve with humility and appreciation for our customers, teammates and partners. Trust is earned through consistent care and follow-through.

The Opportunity

As General Manager, you will open and run a new IRS branch. You get the stability of a strong base salary, a direct share in the profit you help create, and the backing of a proven company, without having to put up your own money.

You will be the leader on the ground: running the crews, taking care of customers, keeping jobs moving and paperwork clean, and delivering solid margins.

Position Summary

The General Manager is responsible for the day-to-day success of a new IRS location, from first jobs to a profitable, well-run branch.

Success in this role looks like:

• Customers who get a five-star experience and refer others
• A reliable, well-trained team that shows up and does it right
• Jobs documented, estimated and billed on time
• Healthy, consistent job margins
• A branch that grows into a leading restoration provider in its market

Key Responsibilities

Daily Operations

• Oversee all day-to-day branch operations, including job intake, scheduling, production and equipment
• Respond to emergency water, fire and mold calls and make sure crews are dispatched quickly
• Hold crews to IRS quality, safety and operational standards on every job
• Manage vehicles, equipment and inventory

Team Leadership

• Recruit, hire, train and lead technicians and office staff
• Set clear expectations, coach performance and handle discipline and terminations when needed
• Build a culture that lives the IRS core values
• Develop crew leads who can run jobs independently

Customer Care

• Make sure every customer receives a five-star experience from first call to final walkthrough
• Be the point of escalation for customer concerns and resolve them quickly and fairly
• Keep homeowners, adjusters and property managers informed throughout each job

Documentation & Paperwork

• Ensure job documentation (photos, moisture readings, drying logs, signed forms) is complete and accurate
• Get estimates, invoices and supporting paperwork submitted on time
• Work with headquarters on Xactimate scopes and insurance billing to keep collections moving

Financial Performance

• Run healthy job margins by managing labor, materials, equipment and subcontractor costs
• Track branch KPIs and report results to IRS leadership
• Find and fix problems that hurt profitability

Local Business Development

• Build relationships with referral partners such as insurance agents, plumbers and property managers
• Represent IRS in the community and help drive steady job flow

What IRS Headquarters Provides

You focus on people, customers and execution. Headquarters handles the infrastructure:

• Launch capital, equipment and operational setup
• Proven systems, training and ongoing mentorship
• Bookkeeping, financial reporting, tax filing and compliance
• Proprietary operational software platform
• Website, SEO, Google Business Profile and Local Services Ads management
• Marketing strategy and brand support
• Xactimate estimating and scope writing support
• Insurance company negotiations

Compensation & Benefits

• Base salary: $120,000–$150,000, based on experience
• Profit share: 5% of branch profit, paid annually

Your profit share grows as the branch grows, so the better you run the business, the more you earn.

Ideal Candidate Profile

We are looking for a hands-on, high-integrity leader who knows how to run crews and take care of customers.

You are likely a fit if you:

• Have experience leading teams, ideally field crews
• Have time in the trades (restoration, construction, plumbing, roofing, HVAC or similar)
• Are organized and follow through on paperwork and deadlines
• Understand job costing and how to protect margins
• Communicate well with homeowners, adjusters and your team
• Are comfortable being hands-on, especially in the early days
• Can make tough calls on hiring, performance and terminations

Backgrounds that fit well:

• Construction project managers and operations managers
• Field supervisors and crew leads ready for the next step
• Former trade business owners
• Military veterans

A college degree is not required. Restoration experience is not required, we will train the right leader.

Pay: $120,000.00 - $200,000.00 per year

Work Location: In person