General Manager

About Wharf Hotels

Hong Kong SAR-based Wharf Hotels, a hospitality group and subsidiary of The Wharf (Holdings) Limited, owns and/or operates 15 hotels in Hong Kong, Mainland China and the Philippines across three brands – Maqo , Marco Polo Hotels and Niccolo Hotels . Collectively, the portfolio offers more than 5,000 guestrooms, meeting spaces and crafted experiences for solo and group travellers in gateway cities. Visit wharfhotels.com or LinkedIn.

We have an exceptional career opportunity for the right candidate, change maker and self-driven agile instigator of success and business growth. We invite applications for the position of General Manager for Niccolo Suzhou.

About the Role

The General Manager reports directly to the Vice President Operations of Wharf Hotels and oversees all aspects of hotel operations, revenues, and profitability for the hotel. The General Manager provides the vision, leadership, and strategy to inspire Colleagues and senior leadership team to drive market share and business results.

Key Responsibilities

• Drive overall business performance for Niccolo Suzhou by setting clear commercial priorities across rooms, food & beverage, and events, ensuring sustainable revenue growth and market share gains.
• Lead and execute integrated Sales, Marketing, Revenue and Distribution strategies to strengthen the hotel’s brand presence, optimize channel mix, and improve rate integrity and profitability.
• Safeguard and enhance the Niccolo brand name by ensuring all guest touchpoints, communications and partnerships reflect brand positioning, quality expectations, and local market relevance.
• Champion service excellence by establishing and monitoring measurable service standards, guest experience KPIs and recovery practices to improve guest satisfaction, loyalty, and online reputation.
• Ensure full compliance with Wharf Hotels’ brand standards, policies, procedures, and governance requirements, maintaining strong audit readiness and operational discipline.
• Manage the property as a long-term asset: maintain building and facilities standards, deliver approved capital expenditure projects on time and budget, and uplift the hotel’s physical product and competitive positioning.
• Build a high-performing culture by selecting, developing, and engaging leaders and colleagues through coaching, performance management and training, enabling consistent service delivery and stronger business results.

Qualifications

• Minimum 8 years’ experience as a General Manager in an internationally recognized hotel brand and more than15 years in a senior management role, preferably with high-end full-service hotels.
• Extensive exposure and experience in Mainland China/Asian markets, with a well-established local network and strong relationships with key industry partners, corporate accounts, and community stakeholders.
• Proven experience managing hotel operations in the Mainland China is essential.
• Conversant with key hotel performance indicators, especially with finance, revenue, and sales & marketing related metrics. Proven track record of building strategy around analytics.
• Strong stakeholder management capability with proven ability to influence, align and deliver outcomes across owner, corporate office, brand teams, government/authorities, unions (where applicable), business partners, and internal leadership teams.
• Agile and proactive in instigating revenue growth through planned initiatives.
• Excellent communication skills, with the ability to tailor messages to different audiences.

We offer a competitive salary, and excellent packages. If you are interested in this exciting opportunity, please apply with your full resume and expected salary on LinkedIn or to [email protected]. Only shortlisted candidates will be contacted.

To learn more about Wharf Hotels, please visit our website at www.wharfhotels.com.

Equal opportunities are extended to all candidates, and the information provided will be used for the consideration of your application in the hotel group. All personal data collected will be for recruitment purposes only. If you do not hear from us within six weeks of your application, you may consider your application unsuccessful, at which time your personal data will be deleted accordingly.