General Manager

Company Description: Steak n Shake is a classic American restaurant brand focused on leading the premium burger-and-milkshake segment. The company is driven by a mission to serve high-quality burgers and shakes with excellent service at the lowest possible prices. Team members join a performance-driven, customer-focused environment that values people and emphasizes fun and excitement at work. Steak n Shake offers a fast-paced, team-oriented workplace for individuals who enjoy daily interaction with guests and colleagues and want more than a traditional desk job.

Role Description: The General Manager role is a full-time, on-site position located in Provence-Alpes-Côte d'Azur, France. The General Manager oversees daily restaurant operations, including staff scheduling, supervision, and performance management to ensure consistent, high-quality service. Responsibilities include monitoring food quality and safety standards, managing inventory and ordering, controlling labor and operating costs, and ensuring adherence to brand guidelines. The role also involves training and developing team members, handling guest feedback and resolving issues promptly, and driving sales and profitability through effective local marketing and operational excellence. The General Manager collaborates with leadership to set goals, analyze performance metrics, and implement process improvements.

Qualifications

• Experience in restaurant or retail management, including overseeing teams, operations, and customer service.
• Strong leadership, team-building, and people-management skills, with the ability to coach, motivate, and hold team members accountable.
• Proficiency in operational management, including scheduling, inventory control, food safety, and adherence to company standards.
• Solid business and financial acumen, including budgeting, cost control, and analyzing performance metrics.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, team members, and corporate partners.
• Ability to thrive in a fast-paced environment, prioritize tasks, and make sound decisions under pressure.
• Fluency in English; proficiency in French is highly beneficial for local operations.
• Previous experience in a quick-service or casual dining brand and familiarity with premium burger or similar concepts is an advantage.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.
• Relevant education in hospitality, business management, or a related field is preferred, or equivalent experience.