General Manager

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General Manager

The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

Description Overview

Under minimal direction, the General Manager manages full scope of the HCWC operations to provide customers with a safe and reliable water supply; provides professional and technical staff support, and assistance to the Board; coordinates all HCWC activities with Federal, State, County, local and private agencies. Performs additional duties as required.

DISTINGUISHING CHARACTERISTICS

This position reports directly to the Board of Directors. Scope of work is highly complex in nature with management responsibility over all units of the HCWC. The General Manager is expected to develop a business plan, and satisfactorily accomplish the goals, objectivies and missions of the organization as set forth by the Board. The General Manager also directly supervises the work of Distribution Manager/Assistant General Manager, Distribution Supervisors, Treatment Plant Superintendent, Treatment Plant Supervisor, Office Supervisor, and Account Supervisor.

Requirements Duties

Plans, directs, and coordinates services, activities and operations of all facilities, equipment and projects.

Manages the hiring, discipline, scheduling, training, and supervision of entire staff.

Coordinates HCWC activities with all regulatory agencies; ensures compliance with all state, local and federal laws, including Ohio EPA drinking water requirements.

Prepares, evaluates, and implements HCWC budget; develops short- and long-term financial strategies; prepares Capital Improvement Program.

Monitors legislative and regulatory developments and provides policy and operational recommendations to the Board; works with Board in developing HCWC priorities.

Implements Board policies and directives and communicates them to the public.

Serves as the principal spokesperson for the HCWC; represents HCWC at public and professional functions; oversees public information and public education programs, and coordinates media relations.

Monitors HCWC infrastructure and rehabilitation; ensures HCWC records are maintained.

Develops, implements, and monitors programs/projects for HCWC newsletter, customer service surveys, benchmarking studies, and disaster recovery.

Writes, publishes, and circulates a customer service survey; collaborates with staff to resolve customer complaints.

Identifies, evaluates, and develops water supply, conservation, and reuse opportunities, benchmarks other agencies on new technologies.

Secures water supply contracts; serves as principal purchasing agent within the expenditure authority delegated by the Board.

Confers with HCWC Counsel and developers; manages contractors and consultants ensuring HCWC standards, policies, and directives are maintained.

TRAINING AND EXPERIENCE;

Preferred: Bachelor's degree in Engineering, Public Administration, Business Administration, Nonprofit Management or related discipline.

Required: at least ten years of progressively responsible experience in the operation or management of a water utility, water district, or similar water system, including at least five years in a supervisory capacity.

Knowledge Of Day-to-day maintenance, operations, structure, and function of water distribution systems

Budget development, analysis, and financial strategies.

Long-range planning

Regulatory and legal requirements of a public water system

Ohio EPA drinking water regulations and Ohio Department of Natural Resources regulations, particularly with regard to viability of riparian corridors, aquifers, and associated habitat

Interrelationship between water and land use decisions

Technology related to water resource and business management.

Mathematics, science, and chemistry.

Skill In Thinking through complex issues and recommending sound alternatives and solutions

Water resources and conservation management

Negotiating complicated contracts

Principles and practices of business management

Verbal and written communication

Multitasking

Licenses/Certificates Required: possession of a valid Ohio EPA Class Ill (or higher) Water Supply Professional Operator certification. A valid driver's license and a driving record acceptable to HCWC and its vehicle insurer are required.

Physical Requirements Incumbent must be able to function in an office and field environment in work of a sedentary to moderately active nature, and perform the following, with or without reasonable accommodation.

Communicate effectively in person, by telephone, and in writing, and observe and inspect facilities, equipment, and field conditions.

Operate a computer, telephone, and standard office and field equipment.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Not all duties are necessarily performed by each incumbent. This job description is not a contract of employment and does not alter the at­will nature of employment with HCWC. HCWC may revise this description at any time.

EQUAL EMPLOYMENT OPPORTUNITY

Highland County Water Company is an equal opportunity employer. HCWC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, military status, veteran status, or any other characteristic protected by federal, state, or local law. This institution is an equal opportunity provider and employer.