General Manager

Company Description Casaléna is a premier restaurant and events destination in the West Valley, offering guests an elevated coastal Mediterranean experience. The menu highlights seasonal, high-quality ingredients and thoughtful preparation, appealing to guests seeking both refined dining and memorable social experiences. Visitors can enjoy intimate dinners on the outdoor sunken patio or relax with late-night cocktails in a vibrant yet sophisticated atmosphere. Casaléna is designed to transport guests to their favorite European locales, creating a distinctive setting for both everyday dining and special events.

Role Description The General Manager is responsible for overseeing day-to-day operations of the restaurant and events space, ensuring a consistently high standard of guest service, food quality, and ambiance. This full-time, hybrid role is based in the Los Angeles Metropolitan Area, with on-site leadership as the primary focus and some flexibility for work-from-home tasks such as reporting, scheduling, and administrative duties. Daily responsibilities include managing front-of-house and back-of-house teams, supervising service flow, coordinating with the culinary and bar teams, and monitoring reservations and event logistics. The General Manager will handle budgeting, inventory oversight, vendor relationships, and compliance with health, safety, and labor regulations. The role also involves coaching team members, addressing guest feedback, supporting hiring and training, and contributing to marketing initiatives and community engagement to grow the Casaléna brand.

Qualifications

• Demonstrated experience in restaurant or hospitality management, including supervision of front-of-house and back-of-house operations.
• Strong leadership, team-building, and conflict-resolution skills, with the ability to motivate and develop a diverse staff.
• Proficiency in budgeting, scheduling, inventory control, and use of POS or restaurant management systems.
• Excellent communication and interpersonal skills for interacting with guests, staff, vendors, and partners.
• Proven ability to manage events and high-volume service while maintaining quality and guest satisfaction.
• Knowledge of food safety, alcohol service regulations, and workplace health and safety standards.
• Experience with basic marketing and brand-building activities, such as social media collaboration, local partnerships, or promotions.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by restaurant and event operations.
• Familiarity with Mediterranean or upscale dining concepts is preferred; prior experience in the Los Angeles hospitality market is a plus.
• Relevant education in hospitality management, business, or a related field is beneficial but not required with strong experience.

---

We are seeking an accomplished, results-driven General Manager to oversee all aspects of our high-volume, upscale dining operation. The ideal candidate combines exceptional hospitality instincts with strong financial acumen, operational discipline, and a proven ability to develop and lead high-performing teams.

As the senior leader on property, the General Manager will be responsible for driving restaurant performance, maintaining exceptional guest experiences, and establishing a culture of accountability, professionalism, and continuous improvement.

This position offers an exciting opportunity to join a thriving and expanding hospitality company, with meaningful potential for professional development, career advancement, and long-term growth within the organization.

Key Responsibilities

Operations & Leadership

  - Direct all daily restaurant operations, ensuring seamless coordination between front-of-house and back-of-house teams.

  - Establish and maintain clear operational standards, accountability, and consistent execution across all departments.

  - Lead by example through a visible, hands-on management presence during service.

  - Develop, mentor, and hold department managers accountable for performance, productivity, and operational execution.

  - Partner with the Director of Operations and ownership to implement strategic initiatives and achieve business objectives.

Financial Performance

  - Take ownership of restaurant financial performance, including revenue, profitability, labor costs, cost of goods sold, and controllable expenses.

  - Manage budgets, review P&L statements, analyze performance trends, and implement corrective action when necessary.

  - Optimize staffing levels, scheduling, and labor productivity while maintaining exceptional service standards.

  - Identify opportunities to increase revenue, improve operational efficiencies, and maximize profitability.

Guest Experience & Hospitality

  - Uphold exceptional hospitality and service standards across all guest touchpoints.

  - Maintain a strong floor presence, proactively engaging guests and resolving concerns with professionalism and discretion.

  - Ensure consistent execution of service standards, food quality, ambiance, and overall dining experience.

  - Cultivate an environment where personalized hospitality and attention to detail are foundational expectations.

Team Development & Accountability

  - Oversee recruitment, onboarding, training, and performance management.

  - Build and retain a high-performing management and hourly team through coaching, mentorship, and clear expectations.

  - Establish a culture of professionalism, urgency, teamwork, and accountability.

  - Ensure compliance with company policies, workplace safety standards, and applicable employment regulations.

Business Development & Brand Standards

  - Collaborate with culinary, beverage, and events leadership to enhance restaurant offerings and drive revenue.

  - Support private dining, special events, and other revenue-generating initiatives.

  - Maintain impeccable standards of cleanliness, presentation, facilities, and overall restaurant appearance.

  - Protect and elevate Casaléna's reputation through consistent operational excellence.

Qualifications

  - Minimum 3 years of management experience in an upscale, fine dining, or high-volume restaurant environment. General Manager experience strongly preferred.

  - Demonstrated success managing restaurant operations, developing teams, and delivering measurable financial results.

  - Strong understanding of restaurant financials, including P&L management, labor optimization, budgeting, and cost controls.

  - Proven ability to lead large teams and maintain exceptional service standards in a demanding, high-volume environment.

  - Excellent communication, organizational, problem-solving, and decision-making skills.

  - Hands-on, detail-oriented leadership style with a strong sense of ownership and accountability.

  - Ability to work evenings, weekends, holidays, and other shifts as required by business operations.

  - Must possess or obtain applicable California food safety and Responsible Beverage Service certifications as required for the position.

Compensation & Benefits

  - Competitive Salary: $120,000–$140,000 annually, commensurate with experience and qualifications.

  - Medical Benefits: Company-sponsored medical benefits.

  - Career Advancement: Opportunities for professional development and career growth within a thriving and expanding hospitality group.

Ideal Candidate

We are looking for a hospitality professional who leads with confidence, operates with discipline, and takes pride in delivering exceptional results. The successful candidate will balance the sophistication of fine dining with the operational rigor required to manage a high-volume restaurant, bringing a proactive, solutions-oriented approach to every aspect of the business.

This is an exceptional opportunity for a motivated hospitality leader seeking to make a meaningful impact while building a long-term career with a growing hospitality company.

Compensation Details

Compensation: Salary ($120,000.00 - $140,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Potential Bonuses, Dining Discounts