General Manager

Opportunity: General Manager

The General Manager drives operational excellence, maximizes profitability, and delivers exceptional guest experiences at the Hampton Inn Washington DC. Responsible for leading daily operations across all departments, this role executes strategic yield management to boost revenue, maintains rigorous Hilton brand standards, and cultivates a high-performing team dedicated to seamless, award-winning hospitality in the heart of the nation's capital.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Responsibilities:

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Qualifications:

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

About Company

HHM Benefits and Perks

• Medical, Dental, and Vision Health Insurance
• Paid Time Off
• 401(k) Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational and Professional Development Support

Work Environment and Context

• Based in Philadelphia with occasional travel to other corporate offices or meetings.
• Required to sit for extended periods and perform standard office tasks such as operating a keyboard.
• Extended work hours may be required to meet project deadlines.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It