General Manager

Our client is an independent 5-star luxury boutique resort located in Lombok. They are seeking an experienced and dynamic General Manager to provide strategic leadership, oversee daily operations, and elevate the resort's positioning as a premier luxury destination.

The ideal candidate will bring solid international hospitality experience, strong financial and operational expertise, and a proven ability to deliver exceptional guest experiences while inspiring a high-performing team.

Requirements:

• Proven track record as a Resort Manager in luxury 5-star hotels or resorts for a minimum of two years, with a minimum of three years of consistent tenure per property.
• Solid work experience in other luxury brands in Indonesia and other major international destinations in Southeast Asia is desired.
• Excellent leadership, guest engagement, financial acumen, and ability to uphold and elevate service standards at an international luxury level.
• Demonstrated leadership skills and operational expertise within the luxury hospitality brand.
• Comprehensive knowledge of resort operations, including Rooms, Food & Beverage, and Spa services.
• Proven track record in managing a high volume of operations or hotel occupancy.
• Strong attention to detail and a passion for delivering exceptional service.
• Creative and innovative mindset, committed to driving excellence.
• Strong financial insight and operational expertise.
• Exceptional communication and interpersonal abilities.
• Warm, present, and highly guest-focused.
• Detail-oriented with strong operational discipline.
• Proven experience working in close partnership with a Founder or principal stakeholder.

Responsibilities:

• Oversee all operational aspects of the resort, including Rooms, Food & Beverage, and Spa services, ensuring seamless day-to-day operations.
• Lead, motivate, and inspire a diverse team to consistently deliver exceptional guest experiences.
• Maintain the highest standards of service quality and ensure outstanding guest satisfaction.
• Foster a positive, collaborative, and dynamic work environment that promotes team engagement and excellence.
• Analyse Profit and Loss (P&L) statements and implement impactful strategies to drive financial performance and operational efficiency.
• Achieve hotel budget targets and establish both short-term and long-term strategic objectives for the property.
• Develop and execute strategic plans to enhance operational productivity and profitability.
• Guide and support the Hotel Executive team, fostering their professional growth and ensuring clear paths for career development.
• Manage budgeting, forecasting, payroll, and cost control measures.
• Balance financial performance with an uncompromised guest experience.
• Uphold international 5-star luxury standards.