General Manager

SERVPRO of North Kanawha and Teays Valley is hiring a General Manager in our Charleston, WV location. We are a people-first business, and in this position, you will make a difference each and every day. Our team, customers, and the communities we serve are the most important aspects we focus on daily, and we encourage you to come lead a team to become the largest restoration company in West Virginia.

We are seeking a highly dependable and dedicated individual to fill a key leadership role. As General Manager, you will serve as the operational and strategic anchor for our franchise. You will be the backstop for all aspects of the business, including full P&L responsibilities, building the team, training, and motivating the team to ensure the company's overall success. If you have excellent management, communication, and interpersonal skills, and enjoy challenging situations daily, then this might be the right fit for you.

Responsibilities

• Set company goals and objectives
• Maintain and build the Company Culture
• Manage daily operations: Production, Construction, Contents, Marketing, and Office Teams
• Maintain, manage and build the team
• Ensure vehicles and equipment are maintained
• Keep up with the daily expenses of the franchise (paying subcontractors, operating expenses, etc)
• Determine and execute plans to reach these goals
• Ensure we are producing good quality work
• Maintain and manage key account relationships and VIP customers
• Ensure safe work practices are being followed, and all regulatory requirements are satisfied
• Review files before they are billed
• Work with insurance adjusters when they have issues or seek to negotiate on invoices
• Run large loss projects when required
• Oversee accounts receivable to ensure open jobs are paid in a timely fashion
• Deal with escalated customer issues that have risen past lower levels of management
• Maintain a positive company reputation
• Establish and manage relationships with subcontractors or vendors
• Be the backstop to ensure after-hours and weekend calls and jobs get handled
• Work with adjusters on revisions to estimates and follow up for payment on large jobs
• Train, mentor, and develop Crew chiefs and Project managers
• Evaluate all employee performance and pay
• Oversee and manage our office and warehouse spaces
• Review COS’s from jobs to recognize good work but also address any customer issues and take corrective actions when feedback is negative
• All roads lead to you. Making sure things go right and fixing them when they don't
• Manage and coordinate storm events
• Coordinate with the team to solve problems that arise within the franchise

Requirements

• Effective written and oral communication
• Intermediate math skills
• 5+ years of management experience; restoration industry experience a plus
• Excellent leadership skills
• Proficient computer skills
• Ability to successfully complete a background check subject to applicable law
• Valid Driver's License
• Available for major emergency loss events and storm responses, including after-hours events

Pay: $150,000.00 - $170,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person