General Manager

Job Purpose:

• The General Manager at Larkin Hospitality is responsible for overseeing all aspects of the hotel's operations, ensuring the highest standards of service and hospitality are maintained. This role involves strategic planning, financial management, and team leadership to drive business success and enhance guest satisfaction.

Key Responsibilities:

• Develop and implement business strategies to improve the hotel's market position and achieve financial goals.
• Oversee daily operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• Ensure compliance with all health, safety, and legal regulations.
• Manage budgets and financial plans, monitor performance, and optimize profitability.
• Lead, mentor, and develop a high-performing team, fostering a positive work environment.
• Maintain strong relationships with guests, addressing their needs and ensuring a memorable experience.
• Collaborate with marketing and sales teams to promote the hotel and increase occupancy rates.
• Analyze market trends and competitor activity to identify opportunities for growth and improvement.
• Report to the executive team on performance metrics and strategic initiatives.
• Ensure the property is well-maintained and meets brand standards.

Required Education:

• High school diploma or equivalent.

 

Required Experience:

• Minimum of 2 years of experience in a managerial role within the hospitality industry.
• Proven track record of successfully managing hotel operations, including guest services, housekeeping, and maintenance.
• Experience in financial management, including budgeting, forecasting, and financial reporting.
• Demonstrated experience in staff management, including hiring, training, and performance evaluations.

Required Skills and Abilities:

• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills to effectively interact with guests, staff, and stakeholders.
• Strong problem-solving skills with the ability to make sound decisions under pressure.
• Proficiency in using hotel management software and Microsoft Office Suite.
• Ability to develop and implement strategic plans to improve operational efficiency and guest satisfaction.
• Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.