General Manager

General Manager | HVAC & Home Services

Location: Pennsylvania

Base Salary: $100,000–$150,000

Candidates open to relocation will be considered.

About the Opportunity

We are seeking a hands-on General Manager to lead a residential home services business. This role has full responsibility for financial performance, daily operations, revenue growth, customer satisfaction, and team development.

The General Manager will connect sales, office, and field operations, ensuring customer commitments translate into well-executed, profitable work. We are looking for someone who can develop employees, improve processes, establish accountability, and deliver measurable business results.

Key Responsibilities

Business Leadership & Financial Performance

• Own the full P&L, including revenue, gross margins, EBITDA, operating expenses, cash flow, and profitability.
• Develop budgets, forecasts, and operating plans aligned with business objectives.
• Evaluate pricing, job costing, labor productivity, and resource utilization to improve financial performance.
• Establish clear performance targets, review results regularly, and implement corrective action.
• Partner with executive leadership and ownership on business priorities, growth initiatives, and performance reporting.

Service & Installation Operations

• Oversee daily service, installation, scheduling, dispatch, and customer support.
• Align staffing, materials, equipment, and workload to improve productivity and timely completion.
• Improve installation efficiency, technician utilization, job profitability, and communication between office and field teams.
• Address operational bottlenecks, repeat visits, delays, and inconsistent execution.
• Maintain appropriate standards for safety, quality, and applicable regulatory compliance.

Revenue Growth & Customer Experience

• Coordinate sales and operations to align customer commitments with operating capacity.
• Improve lead follow-up, conversion, project handoffs, customer retention, and repeat business.
• Identify opportunities to strengthen pricing, expand customer relationships, and develop recurring revenue where appropriate.
• Monitor customer feedback, service issues, and recovery efforts to address recurring problems.
• Establish clear expectations for ethical selling, responsiveness, professionalism, and follow-through.

Team Leadership & Business Improvement

• Lead, coach, and develop employees across sales, office, service, and installation functions.
• Oversee hiring, onboarding, training, retention, and performance management.
• Set measurable expectations and hold employees accountable for execution and results.
• Develop future leaders and strengthen internal advancement opportunities.
• Implement scalable processes and systems that support growth.
• Support strategic initiatives and acquisition integration activities as needed.

Qualifications

• 7+ years of progressive leadership experience with significant responsibility for business operations.
• Demonstrated success as a General Manager, Branch Manager, Operations Manager, Director of Operations, or comparable leader.
• Proven full P&L ownership with measurable results in revenue growth, margin improvement, or profitability.
• Relevant experience in HVAC, electrical services, or generator operations. Related plumbing, home services, or field-service leadership experience will also be considered.
• Experience leading technicians, installation crews, or other field-based teams.
• Strong understanding of financial statements, job costing, sales management, and operating metrics.
• A hands-on leadership style with strong communication, decision-making, and accountability.
• Familiarity with ServiceTitan or similar field-service software is a plus.
• Experience in a private equity-backed, founder-led, or high-growth business is preferred.
• Bachelor’s degree preferred, with relevant leadership experience and demonstrated results carrying greater weight.