General manager

About Us:

At PAPI’s Gelateria, we believe in turning the simple joy of ice cream into something extraordinary. Inspired by the beauty of fatherhood and the magic of being truly present, we strive to create unforgettable moments. Each scoop is crafted with the same dedication and creativity as a Michelin-starred dish. We go beyond the ordinary, making every detail count. If you’re passionate about excellence and want to be part of something special, this is the place for you.

The Role:

We are looking for a hands-on, detail-oriented, and proactive manager who takes ownership, values consistency, and is committed to maintaining high standards. You will lead a young, dynamic team and ensure that PAPI’s Gelateria runs smoothly while upholding our culture of excellence and hospitality.

Key Responsibilities:

• Oversee daily operations, ensuring smooth service and product quality.
• Hire, train, and mentor staff, fostering a culture of integrity, teamwork, and growth.
• Ensure consistency and adherence to recipes, procedures, and customer service scripts.
• Maintain operational precision, from inventory management to cleanliness.
• Lead by example, coaching staff to exceed expectations in both service and execution.
• Manage scheduling, performance, and accountability, ensuring team efficiency.
• Monitor financials, control costs, and drive continuous improvement.
• Uphold a workplace that values structure, discipline, and teamwork.

What We Look For:

• Strong leadership and communication skills; ability to inspire and hold staff accountable.
• Detail-oriented, proactive, and passionate about excellence in every aspect.
• Ability to problem-solve, adapt, and take initiative under pressure.
• A leader who embodies consistency, professionalism, and precision.

Why Join PAPI’s?

• Competitive pay and opportunities for growth within a rapidly expanding brand.
• Mentorship from an experienced entrepreneur, offering actual career development.
• A workplace culture built on community, excellence, and intention.
• From our teammates to our customers and partners, we are a community. We connect, inspire and make an Impact together, every day.

Job Type: Full-time

Pay: $24.88 - $28.88 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Tips $$ when working alone

Shift:

• Day shift
• Evening shift
• Night shift

Work Location: In person

Job Type: Full-time

Pay: $24.88 - $28.88 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person