General Manager

General Manager – Pipe Wrench Home Services

Location: Knoxville, Tennessee
Company: Pipe Wrench Home Services | Founders Home Services
Employment Type: Full-Time | Executive Leadership
Compensation: $150,000–$200,000 Base Salary + Uncapped Performance Bonus

Lead a $20M+ Home Services Business

Pipe Wrench Home Services is seeking an experienced, results-driven General Manager to lead our Knoxville, Tennessee operations.

With more than $20 million in annual revenue, Pipe Wrench is an established home services company specializing in plumbing, heating, cooling, and related services.

As part of Founders Home Services, Pipe Wrench combines the reputation and relationships of a trusted local brand with the resources, investment, and strategic support of a growing multi-location home services organization.

We are looking for a proven business leader who understands that exceptional performance begins with great people, strong sales leadership, outstanding customer experiences, operational discipline, and a culture of accountability.

The Opportunity

The General Manager will have full responsibility for the operational, financial, sales, and cultural performance of Pipe Wrench.

This leader will oversee HVAC, plumbing, sales, service, installation, customer service, dispatch, warehouse, and fleet operations.

The General Manager is the senior sales leader on-site. This individual must be passionate about sales, actively coach the sales organization, and create a performance-driven environment that consistently converts opportunities into satisfied customers and profitable revenue.

We are looking for someone who can lead people, manage the numbers, develop future leaders, drive sales, and consistently deliver results.

Key Responsibilities

Business Leadership & Financial Performance

• Own the company's P&L, including revenue growth, gross margin, operating expenses, and EBITDA performance.
• Develop and execute annual operating plans, budgets, and strategic growth initiatives.
• Establish clear performance expectations and accountability across all departments.
• Monitor key performance indicators, including revenue per call, average ticket, conversion rates, labor productivity, membership growth, and customer retention.
• Identify opportunities to improve profitability, operational efficiency, and overall business performance.
• Translate financial and operational data into actionable decisions.

Sales Leadership & Revenue Growth

• Serve as the senior sales leader on-site, taking personal ownership of the company's sales culture, performance, and results.
• Lead, coach, and develop sales managers, comfort advisors, service managers, and field personnel to maximize sales opportunities.
• Establish clear sales expectations, performance standards, and accountability across the organization.
• Drive improvements in lead conversion, average ticket, close rates, revenue per opportunity, and overall sales productivity.
• Regularly review sales performance, open estimates, follow-up activity, and missed opportunities.
• Promote a customer-focused sales approach built on trust, education, value, and ethical recommendations.
• Build a strong membership sales culture that increases customer retention, recurring revenue, and long-term business value.
• Work closely with marketing, dispatch, and customer service teams to maximize every lead opportunity.
• Lead by example through active field engagement, sales coaching, ride-alongs, and regular interaction with the sales and service teams.

People Leadership & Culture

• Build, develop, and retain a high-performing leadership team.
• Establish a culture of accountability, teamwork, recognition, and continuous improvement.
• Coach department managers to become stronger leaders and business operators.
• Create an environment where employees understand how their individual performance contributes to company success.
• Lead consistent management meetings, performance reviews, and employee development initiatives.
• Maintain a visible leadership presence throughout the business, including regular engagement with field technicians, sales teams, and office personnel.

Operational Excellence

• Drive consistent execution across HVAC, plumbing, service, installation, and sales operations.
• Improve technician productivity, dispatch efficiency, scheduling, and capacity utilization.
• Ensure effective coordination between sales, service, installation, and customer support teams.
• Develop and maintain scalable processes, operating standards, and performance management systems.
• Ensure appropriate staffing, training, and resources to meet customer demand.
• Promote workplace safety, regulatory compliance, and responsible fleet management.

Customer Experience & Growth

• Champion an exceptional customer experience that strengthens the Pipe Wrench brand and generates repeat business.
• Drive growth through customer retention, service agreements, memberships, referrals, and new customer acquisition.
• Partner with marketing leadership to maximize lead conversion and return on marketing investment.
• Identify new market opportunities, service offerings, and strategies to expand the business.
• Establish clear customer satisfaction standards and ensure timely resolution of customer concerns.

Required Qualifications

• Minimum of 7–10 years of progressive leadership experience, including significant responsibility for business operations and financial performance.
• Demonstrated success leading a sizable service-based organization with full P&L accountability.
• Proven sales leadership experience, including coaching sales teams, improving conversion rates, and driving revenue growth.
• Strong understanding of revenue management, gross margin, labor productivity, budgeting, and EBITDA improvement.
• Proven ability to recruit, develop, and retain strong department managers and operational leaders.
• Experience establishing KPIs, managing performance, and driving measurable business improvement.
• Excellent communication, decision-making, and problem-solving skills.
• Strong leadership presence with the ability to earn the trust and respect of field employees and management teams.
• Willingness to be actively involved in the business and lead from the front.

Preferred Qualifications

• Leadership experience in HVAC, plumbing, electrical, or another residential home services business.
• Experience managing a multi-department operation with annual revenue of $15 million or more.
• Familiarity with ServiceTitan or similar field service management platforms.
• Experience implementing structured operating systems, such as EOS.
• Proven success improving profitability while maintaining employee engagement and customer satisfaction.
• Experience scaling operations, integrating acquisitions, or expanding into new markets.
• Bachelor's degree in business, finance, operations, or a related field.

What Success Looks Like

The successful General Manager will:

• Build a strong, accountable leadership team capable of consistently delivering results.
• Achieve or exceed annual revenue, gross margin, and EBITDA objectives.
• Establish a high-performing sales culture with consistent coaching, measurable results, and strong accountability.
• Improve lead conversion, average ticket, sales productivity, and membership growth.
• Improve technician productivity, operational efficiency, and overall business performance.
• Strengthen employee engagement, retention, and leadership development.
• Deliver an exceptional customer experience that supports long-term loyalty and profitable growth.

Compensation & Performance Incentives

We believe exceptional leaders should be rewarded for exceptional performance.

• Base Salary: $150,000–$200,000 annually, based on qualifications and experience.
• Performance Bonus: Uncapped earning potential, directly tied to measurable business results.
• Bonus Performance Drivers:
• EBITDA Performance: Rewarding profitable business performance and operational discipline.
• Revenue Growth: Incentivizing sustainable sales growth and market expansion.
• Membership Growth: Rewarding the development of a strong recurring customer base and long-term customer relationships.

Our compensation philosophy is designed to align the General Manager's success with the success of the business.

Why Join Pipe Wrench and Founders Home Services?

At Founders Home Services, we believe successful businesses are built by great people and strong local leadership.

Our operating philosophy is centered on four pillars:

• Culture: Build an organization where people are valued, developed, and proud to work.
• Quality: Deliver exceptional workmanship and customer experiences.
• Efficiency: Operate with discipline, accountability, and a commitment to continuous improvement.
• Innovation: Embrace new ideas, technologies, and opportunities that help our people and businesses succeed.

We offer the opportunity to lead an established business with a strong local reputation, meaningful autonomy, access to organizational resources, and the ability to make a lasting impact.

If you are a proven operator, a strong sales leader, and someone who enjoys developing people, building winning teams, and driving profitable growth, we want to hear from you.

Founders Home Services is an equal opportunity employer. We are committed to providing equal employment opportunities to qualified applicants.

Pay: $150,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person