General Manager

JOB DISCRIPTION:

We're seeking a visionary General Manager to lead our landmark property to new heights of service. You can earn an annual bonus based on Your performance. Located in Oak Hill WV.

GUEST RELATIONS:

• Be readily available/approachable for all guests.

• Ensure that departments achieve or exceed guest's service expectations.

• Take proactive approaches when dealing with guest concerns.

• Extend professionalism and courtesy to guests at all times.

• Become involved in community and/or government affairs.

ASSOCIATE TEAM:

• Be in proper business professional attire, including name tag, earpiece and radio.

• Attitude must be conducive to team growth, hospitality and a serving environment.

• Communicate all goals and results with associates.

• Promote teamwork and associate morale.

• Lead by example demonstrating self-confidence, energy and enthusiasm.

• Motivate and encourage staff to solve guest and associate related concerns.

• Communicate career opportunities to team leaders and associates.

• Recognize good team performance on a continuous basis through reward and recognition programs. Daily thanking staff for a job well done.

• Assist team leaders in meeting and exceeding goals.

• Meet annually with staff on a one-to-one basis.

• Promote empowerment by recognizing team members that make decisions.

• Develop cross-training opportunities throughout the hotel.

• Post positive reviews for staff to read.

FINANCIAL:

• Look at Night Audit Report daily for discrepancies.

• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.

• Comply with all corporate accounting procedures.

• Maximize revenue through the Yield Management and inventory control systems.

• Help develop annual budget and capital expenditure plans.

• Aggressively minimize accident, workmen's compensation, and unemployment claims and resulting costs.

• Utilize budgets to teach team supervisors to understand financial objectives. Balancing costs with associates/guests satisfaction.

• Develop and communicate selling strategies, using reports and other forecasting tools.

• Review these weekly with the Sales Manager.

• Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures.

SALES AND MARKETING:

• Continually solicit new business for the hotel.

• Monitor group block and direct bill processes.

• Networking during breakfast and social hours to assist sales in uncovering new business leads.

• Ensure that all associates are communicating property to understand hotel selling strategies.

• Stay current on local market conditions and competitive set.

• Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.

• Maintain rapport with competitor hotels, lead sources, clients, and the local community.

• Review period end reports.

-Help develop annual sales and marketing budget.

OPERATIONS:

• Perform hands-on duties as needed to deliver guest services.

• Provide a safe working environment.

• Responsible for accident prevention programs.

• Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.

• Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained.

• Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week.

• Ensure cross-training of associates.

• Must be willing to participate in service/hospitality training and education.

• Must be willing to further education in PMS/Phone Sales/Sales/Team Management/Leadership Development/Housekeeping/Food Service/Maintenance and General Hospitality.

ADMINISTRATIVE:

• Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse work place.

• Interview and select potential new hires.

• Promote both Guarantee of Fair Treatment and Open Door policies.

• Use constructive coaching and counseling when addressing associates concerns.

• Maintain current licenses and permits as prescribed by local, state and federal agencies.

• Have working knowledge of all corporate brands manuals.

• Scheduling of management team includes coverage of weekend and evening hours.

• Pursue additional personal development.

• Carry out all reasonable requests of which you are capable of performing.

• With input from the team supervisors, conduct reviews in a timely fashion.

Additional Responsibilities:

• Any other duties assigned by manager