General Manager

General Manager – Hot Springs Village Townhouse Association

Job Type: Part-Time
Hours: Approximately 30+ hours per week
Location: Hot Springs Village, Arkansas

About the Position

The Hot Springs Village Townhouse Association is seeking a dependable, organized, and people-oriented General Manager to oversee daily operations, manage administrative responsibilities, coordinate projects, and support the needs of the Association and its members.

The ideal candidate will be an effective communicator with strong leadership, organizational, and problem-solving skills. This position requires the ability to handle sensitive situations professionally, resolve conflicts fairly, manage competing priorities, and work collaboratively with homeowners, vendors, contractors, and the Board of Directors.

The General Manager will play an important role in ensuring the Association operates efficiently, stays within established budgets, and meets its administrative and operational responsibilities.

Key Responsibilities

Daily Responsibilities

• Oversee daily office operations and administrative functions.
• Communicate professionally and effectively with homeowners, Board members, vendors, contractors, and other parties.
• Address concerns, resolve conflicts, and help navigate difficult or sensitive situations in a fair and professional manner.
• Schedule meetings, maintenance activities, contractors, and Association projects as needed.
• Prepare, maintain, and organize reports, records, correspondence, and other Association documentation.
• Review and maintain contracts, governing documents, plat maps, deeds, codes, laws, and other legal or property-related records.
• Monitor ongoing projects and follow up on outstanding issues to ensure timely progress.

Weekly Responsibilities

• Process and complete payroll accurately and on schedule.
• Review and approve projects and expenditures within established budgetary guidelines and delegated authority.
• Coordinate with contractors, vendors, and service providers regarding project schedules, costs, and completion.
• Monitor project progress, track expenses, and identify potential budget concerns.
• Provide updates on operational matters and bring significant concerns to the attention of the Board of Directors.

Monthly and Ongoing Responsibilities

• Attend monthly Board of Directors meetings and present updates on current projects, operational activities, and relevant issues.
• Prepare reports and supporting information to assist the Board with decision-making.
• Discuss emerging concerns, recommend solutions, and follow through on Board directives.
• Help ensure Association operations are conducted in accordance with applicable laws, regulations, governing documents, contracts, and established policies.
• Maintain accurate records and support the Association’s overall administrative and operational needs.

Qualifications and Skills

Required or Essential Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal skills and the ability to work effectively with people from a variety of backgrounds.
• Demonstrated ability to resolve conflicts, manage difficult conversations, and handle sensitive matters with professionalism and discretion.
• Strong organizational skills, attention to detail, and the ability to manage multiple responsibilities independently.
• Ability to understand, interpret, and work with contracts, laws, codes, plat maps, deeds, governing documents, and other legal or property-related records.
• Basic financial and budget-management skills, including monitoring expenses and working within established budgets.
• Ability to prepare clear, accurate reports and present information at Board meetings.
• Proficiency with standard office software, email, spreadsheets, and administrative recordkeeping.
• Dependability, sound judgment, integrity, and a professional approach to decision-making.

Preferred Experience

• Previous experience in management, office administration, operations, or a related leadership role.
• Association management experience is a significant plus, particularly experience working with homeowners associations, condominium associations, property owners’ associations, or similar organizations.
• Experience with payroll, budgeting, project coordination, vendor management, and contract administration.
• Familiarity with property-related documents, association governing documents, and applicable laws and regulations.

Work Schedule

This position requires approximately 30 or more hours per week. The General Manager must be available to attend monthly Board of Directors meetings and complete other responsibilities necessary to support the Association’s operations.

What We’re Looking For

We are looking for someone who is professional, approachable, organized, and comfortable taking ownership of day-to-day responsibilities. The successful candidate will be able to communicate clearly, remain calm under pressure, exercise sound judgment, and balance the needs of Association members with established policies, budgets, and Board direction.

The ability to build trust, solve problems, maintain accurate records, and work effectively with both people and detailed documentation is essential to success in this role.

To Apply: Please submit your resume and a brief summary of your relevant management, administrative, or association-related experience through Indeed.

Pay: $30,000.00 - $55,000.00 per year

Work Location: In person