General Manager

The General Manager is responsible for overseeing daily café operations, leading the restaurant team, and ensuring an excellent dining experience for every guest. This role involves managing staff, maintaining food and beverage quality, monitoring financial performance, controlling operating costs, and ensuring efficient service. The ideal candidate has strong leadership skills, excellent communication abilities, and a commitment to high standards of hospitality and customer satisfaction.

Key Responsibilities:

• Oversee daily café and restaurant operations to ensure smooth service.
• Lead, supervise, and motivate kitchen, front-of-house, and service teams.
• Recruit, train, coach, and develop employees and supervisory staff.
• Prepare staff schedules and coordinate shift coverage.
• Maintain high standards of food quality, beverage preparation, and presentation.
• Ensure guests receive friendly, professional, and attentive service.
• Handle customer feedback, complaints, and special requests effectively.
• Monitor sales performance, budgets, labor costs, and operating expenses.
• Manage food and beverage inventory, purchasing, and stock control.
• Coordinate with suppliers to maintain product quality and availability.
• Implement strategies to reduce food waste and improve cost efficiency.
• Oversee POS operations, cash handling, and daily financial reporting.
• Maintain food safety, sanitation, and café cleanliness standards.
• Ensure compliance with company policies and applicable health regulations.
• Monitor employee performance and provide constructive feedback.
• Oversee opening, closing, and shift handover procedures.
• Support promotions, special events, and initiatives to increase sales.
• Review customer feedback and identify opportunities to improve service.
• Maintain café equipment, facilities, and dining areas.
• Prepare operational reports and communicate business performance to ownership or senior management.
• Establish team goals and implement strategies to improve efficiency and profitability.

Qualifications & Skills:

• Previous experience in café, restaurant, or hospitality management.
• General Manager or senior supervisory experience preferred.
• Strong leadership and team-management abilities.
• Excellent communication and customer-service skills.
• Knowledge of café operations, food service, and beverage preparation.
• Experience with budgeting, sales analysis, and cost control.
• Understanding of inventory management and supplier coordination.
• Familiarity with POS systems and restaurant-management software.
• Knowledge of food safety, sanitation, and hygiene standards.
• Strong organizational and time-management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, dependable, and results-oriented attitude.
• Ability to motivate employees and maintain team accountability.
• Flexibility to work mornings, evenings, weekends, and holidays as required.

What We Offer:

• Competitive compensation based on experience.
• Opportunities for professional development and career advancement.
• A supportive and collaborative working environment.
• Opportunities to strengthen leadership and business-management skills.
• Potential employee benefits or performance-based incentives, depending on company policy.

Pay: $23.00 - $29.00 per hour

Expected hours: 32.0 per week

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person