General Manager

Description:

We are seeking an experienced and results driven General Manager to lead our TownePlace Suites by Marriott in downtown Lawrence, Kansas. The ideal candidate is a hands on hospitality professional with a proven track record of driving operational excellence, delivering strong financial results, and building high performing teams.

This position offers an opportunity to lead a well established Marriott property while working closely with an experienced corporate leadership team. We are looking for someone who takes ownership of their property's success, leads by example, and is passionate about creating an exceptional experience for both guests and associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Administrative, Human Resources, and Leadership
• Revenue Management
• Sales and Marketing
• Leads/Assists in interviewing, hiring, and training managers and associates
• Appraises job performance, and recognizes associates as appropriate
• Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
• Conducts staff meetings and ensures open communication
• Handles or assists with counseling, disciplining, and terminations
• Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
• Carries out supervisory responsibilities in accordance with policies and procedures as well as state/federal laws
• Assists in safety training ensuring associates are aware of safety and health requirements
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork, and a passion for providing exceptional service.
• Leads by example demonstrating self-confidence, energy, and enthusiasm.
• Develops cross-training opportunities.
• Handles/Leads accounting functions, including but not limited to, accounts payable and receivable, petty cash, payroll, and ordering procedures.
• Assists departments with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
• Ensures all electronic employee timecards are reviewed and approved prior to payroll processing.
• Achieves set financial goals
• Drives revenue management and execution of programs to ensure that the hotel's OCC and ADR objectives are met.
• Assist in developing the hotel budget and capital expenditure plans.
• Work with P/L Statements to guide staff and hotel performance; pinpointing areas of strength and weakness to promote positive growth
• Marriott Standards and Guest Satisfaction
• Adheres to all franchise and company procedures and regulations
• Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
• Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
• Performs quality assurance (QA) requirements for areas of responsibility.
• Thoroughly understands and implements the Brand service culture.
• Ensures orientation for new team members is thorough and completed in a timely manner.
• Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
• Remains highly visible and readily available and approachable for all guests.
• Extends professionalism and courtesy to guests at all times.
• Become involved in community and/or government affairs.

Upkeep of Facilities:

• Walk property routinely, noting areas that need attention & directing staff appropriately to address
• Ensure that maintenance and housekeeping are completing PMs
• Takes ownership for all aspects of the facility; watching for wear, damage, and areas that could be improved/enhanced to increase GSS
• Ensures that all licenses and certificates are kept up-to-date
• Ensures all required audits are completed per system standards.

Equipment / Software Used:

Microsoft Office Products

Fosse PMS

ProfitSword

While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits

• Affordable health insurance with employer premium contributions offered to all full-time associates
• Wide range of benefit options (medical, dental, vision, accident, critical illness, life) offered to all full-time associates
• 401(k) retirement plan with company match
• Paid Time Off (PTO) available to full-time associates
• Exclusive discounts at Marriott Hotels
• Bonus Plan

Requirements:

• Must have a valid Driver's License.
• Hotel Management, General Business or Marketing degree preferred.
• Previous experience as a Select-Service or Extended-Stay General Manager preferred.
• Five plus years hotel or management experience preferred.
• Or equivalent combination of education and experience.
• Fosse, ProfitSword experience strongly preferred.

Knowledge, Skills and Abilities:

• Must have knowledge of all operations including rooms, sales and marketing, food and beverage, front office, engineering, housekeeping, and security.
• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful, and patient manner with hotel guests, other company associates and management
• Ability to communicate effectively and professionally verbally and in writing
• Ability to work in a fast paced, high-energy, and demanding work environment.
• Excellent time management and prioritization skills
• Ability to work as a team player with all levels of associates
• Excellent problem analysis and problem-solving skills
• Dedicated, hard-working, self-motivated to work independently with little guidance
• Flexibility to monitor and adjust schedules
• Understanding of revenue generation and profit / loss implications
• Effective negotiation skills and strategic thinking.
• Prompt and regular attendance.
• May be required to work nights, weekends, and holidays; hotel must be staffed adequately to meet hotel demands
• Work flexible hours and/or overtime as required. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Act as a team leader / player with all levels of staff.
• Overnight travel, as necessary.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Participate in all mandatory job training and meetings.
• On-call status

Must be willing to complete drug screen and background check in accordance with federal and state laws