General Manager

Restaurant General Managers are responsible for hiring and training restaurant staff, ordering ingredients for kitchen staff, and talking to customers to ensure that they are happy with their service.

The Restaurant General Manager is responsible for finding suitable staff & training them, keeping a record of all income and expenses, & working with kitchen staff to develop a menu.

General Manager Job Description

• Manage and oversee the entire restaurant operation
• Deliver superior guest services
• Ensuring guest satisfaction
• Plan and develop guest loyalty programs
• Plan new and update existing menus
• Plan and develop the overall restaurant marketing strategy
• Participate at local food events
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Hire new employees
• Training and evaluate staff performance
• Estimate consumption, forecast requirements, and maintain inventory
• Manage restaurant supplies
• Control costs and minimize waste
• Nurture a positive working environment
• Monitor operations and initiate corrective actions
• Implement innovative strategies to improve productivity and sales

General Manager Job Requirements

• 7-10 years of experience as a Restaurant General Manager or similar role
• 5-10 years of experience customer service management
• Extensive food and wine knowledge
• Computer literacy
• Familiarity with restaurant management software
• Experience in event planning
• Strong leadership, motivational and people skills
• Good financial management skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Ability to work long hours and a flexible schedule to include nights, weekends, and holidays
• Ability to work on your feet for long periods of time
• Hospitality school diploma or BS degree in Business Administration