General Manager Coffee Shop

Ground Up Coffee & Bites is a locally owned and rapidly growing coffee company in Chicago with three locations in the West Loop (near Greektown), River North, Downtown Loop neighborhoods. We’re a unique blend of second and third wave coffee with a Greek twist, serving specialty coffee, pastries, and food inspired by our roots.

We believe coffee is more than just a drink, it’s the fuel that gets people going and brings communities together. As a family run business, you’ll work directly with ownership and management in a team oriented environment that values teamwork,reliability,and growth.

Summary

The General Manager (GM) serves as a key link between the Director of Operations and Store Managers, ensuring smooth communication and operational consistency across locations. The GM oversees daily operations, providing leadership and support to Store Managers and stepping in as needed. Help improve efficiency in staffing, inventory, and sales while fostering a positive work environment aligned with company culture. Mentors Store Managers and supports the development of high performing team members. Contribute to new menu development, cost analysis, and inventory management to maintain profitability. Additionally, monitors key performance metrics and addresses operational challenges. This role requires a proactive leader who drives results while maintaining strong communication across all levels.

Responsibilities

• Oversee day-to-day operations across all locations to ensure efficiency and brand consistency.
• Monitor and enforce adherence to company policies, procedures, and operational standards.
• Support Store Managers in staffing, inventory, and sales goals.
• Step in as Store Manager when needed due to absences or transitions.
• Conduct regular audits to ensure operational compliance and brand standards.
• Mentor and coach Store Managers, offering guidance to improve leadership and store performance.
• Foster an inclusive, positive work environment aligned with company culture.
• Identify and develop high-performing team members.
• Serve as the primary communication bridge between the Director of Operations and Store Managers.
• Relay strategic goals, updates, and policies to Store Managers.
• Coordinate weekly Store Manager meetings and share outcomes with the D.O.
• Monitor key performance indicators (KPIs) and hold Store Managers accountable for meeting targets.
• Identify challenges and implement solutions to drive operational improvements.
• Support initiatives aimed at improving customer satisfaction and employee engagement.
• Act as the first point of escalation for significant operational or personnel issues.
• Provide hands on support during high-traffic times, emergencies, or special events.
• Assist with onboarding and managing transitions during turnover.
• Collaborate on developing new menu items that align with brand standards and operational efficiency.
• Ensure proper testing phases and rollouts across locations.
• Communicate new menu items to customers and team members, ensuring smooth integration.
• Conduct cost analysis to maintain profitability while ensuring quality.
• Manage vendor relationships and optimize inventory across all locations.
• Implement waste reduction strategies and best practices for ordering and storage.
• Develop SOPs for new menu items and ensure team members are trained accordingly.
• Ensure consistent customer experience by maintaining clear communication between all teams.

Qualifications

• 5+ years of leadership experience in a multi-unit retail or hospitality environment.
• Proven ability to manage day-to-day operations, staffing, inventory, and sales.
• Strong understanding of operational processes, customer service standards, and financial metrics.
• Excellent communication, coaching, and decision-making skills.
• Proficient with operational software and office applications.
• Ability to lead, motivate, and develop teams in a fast-paced environment.
• Strong problem-solving skills with the ability to manage multiple priorities.
• Flexibility to travel between locations as needed.
• Strong organizational and time-management skills.

Benefits

• Flexible scheduling
• Stipend for Health Insurance
• 2 weeks PTO
• Paid Holidays
• Dedicated parking spot at each location
• Gym membership at 2 locations paid for by the company
• Sign on bonus (employed for at least 6 months)
• $0-$30k annual discretionary bonus based on performance

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Hospitality management: 5 years (Required)

Work Location: In person