General Manager (Dunkin)

As a General Manager at Dunkin’, you will lead your restaurant team in delivering exceptional guest experiences, achieving operational excellence, and driving sales and profitability. You will be responsible for managing all aspects of the restaurant, including team development, customer satisfaction, food safety, and financial performance.

Key Responsibilities:

• Oversee the day-to-day operations of the restaurant
• Recruit, hire, train, and develop team members and shift leaders
• Ensure all guests receive exceptional service and high-quality food and beverages
• Manage inventory, food costs, labor, and operational expenses
• Ensure compliance with Dunkin’ brand standards, policies, and procedures
• Maintain a safe, clean, and sanitary environment for guests and employees
• Conduct performance evaluations and implement corrective action plans as needed
• Create and manage staff schedules to optimize labor while maintaining appropriate service levels
• Monitor sales and financial reports and take appropriate action to improve restaurant performance
• Drive sales, guest satisfaction, and overall restaurant profitability
• Lead by example in all areas, including punctuality, appearance, professionalism, and guest service

Requirements

• Proven experience in hospitality management, preferably in a quick service fast food restaurant or hotel setting.
• Strong knowledge of budgeting, inventory control, and food handling standards.
• Excellent leadership skills with the ability to motivate and develop a diverse team.
• Experience in kitchen management is highly desirable.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Exceptional communication skills, both verbal and written.
• A passion for providing outstanding customer service and enhancing guest experiences.