General Manager for Sales Support - Onsite

Are you a strategic and customer-focused leader with a passion for driving business growth and operational excellence? We are looking for a GM for Sales Support to lead lead generation, customer engagement, and operational enablement across telemarketing, customer service, digital marketing, ADA, and systems support. In this role, you will serve as the demand generation and support engine of the business, ensuring effective customer engagement and strong operational performance.

Qualifications

• Bachelor’s degree in Business Management or related field. Master’s degree is an advantage but not required
• At least 10 years of related experience
• Experience in finance company and bank sector or government institutions
• Experience in Managerial role

Key Responsibilities

• Lead Generation & Demand Creation. Drive volume and quality of leads through telemarketing, digital marketing, and other acquisition channels.
• Telemarketing Operations. Ensure outbound and inbound call teams deliver qualified leads and support conversion efforts of field teams.
• Customer Experience Management. Oversee customer service operations to ensure timely resolution, strong client satisfaction, and retention.
• Digital Marketing & Campaign Management. Develop and execute campaigns to increase brand reach, lead generation, and customer engagement.
• ADA & Application Processing Support. Ensure efficient application assistance, document coordination, and backend support to improve turnaround time.
• Systems & Process Enablement. Oversee systems that support sales tracking, lead management, and operational efficiency.
• Sales Enablement Support. Provide tools, data, and insights to Cluster Teams to improve productivity and conversion.

Skills and Competencies

• Strong decision-making capabilities, highly analytical, above-average communication, collaboration, and delegation skills, proven ability to develop and maintain financial plans.
• Ability to motivate, lead people, and hold employees accountable.
• Strong working knowledge of operational procedures and knowledge of participatory approaches.