General Manager – Hospitality

About us

We are a well-established and growing Malaysian business group with diversified business interests and an expanding presence in the hospitality industry. Our hospitality portfolio comprises hotels and resorts in key destinations, with a strong focus on service excellence, guest experience, operational performance, and long-term business growth.

About the role

This is a General Manager position leading the overall management and performance of one of our hospitality properties. You will provide overall leadership and direction for the hotel's operations and business performance, develop and execute strategic business plans to achieve the property's operational, financial, and commercial objectives, and take full accountability for the overall performance of the property, including revenue, profitability, guest satisfaction, service quality, and operational efficiency.

Key responsibilities

• Provide overall leadership and direction for the hotel's operations and business performance
• Develop and execute strategic business plans to achieve the property's operational, financial, and commercial objectives
• Take full accountability for the overall performance of the property, including revenue, profitability, guest satisfaction, service quality, and operational efficiency
• Lead and manage all key hotel functions, including Rooms, Front Office, Housekeeping, Food & Beverage, Engineering, Finance, Sales & Marketing, and Human Resources
• Establish and maintain high standards of service excellence and ensure a consistent guest experience
• Monitor key hotel performance indicators, including occupancy, ADR, RevPAR, GOP, guest satisfaction, and operating costs
• Identify business opportunities and implement strategies to improve revenue generation, profitability, and market positioning
• Work closely with Sales & Marketing teams to strengthen business performance, market presence, and customer engagement
• Lead, coach, and develop the management team to build a strong, accountable, and high-performing culture
• Drive continuous improvement initiatives across the property to enhance operational efficiency and service quality

About you

• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline
• Minimum 10 years of relevant experience in the hotel/hospitality industry, with substantial experience in a senior management or General Manager position
• Strong track record in managing hotel operations and achieving business and financial targets
• Strong commercial understanding of hotel performance, including ADR, RevPAR, GOP, occupancy, revenue management, and cost control
• Proven leadership experience in managing and developing senior management teams
• Strong business acumen with the ability to translate business strategies into measurable results
• Excellent leadership, communication, negotiation, decision-making, and problem-solving skills
• Strategic thinker with a hands-on and results-oriented approach
• Ability to work effectively with senior management, stakeholders, business partners, and employees at all levels
• High level of integrity, professionalism, accountability, and leadership maturity