General Manager / Hotel Manager

Nestled in the heart of the Macedon Ranges wine country, Cleveland Estate is a destination renowned for weddings, conferences, and elegant dining experiences with 50 Hotel Rooms. As part of the award-winning Lancemore Hotel Group, we’re looking for talented Hotel Manager to join the team on a 14-month fixed term contract for a maternity cover.

We are seeking an experienced and accomplished General Manager to lead our dedicated team. You will have a strong background in driving sales performance and in managing conference-focused hotels and a passion for delivering exceptional guest experiences. As General Manager, you will oversee all aspects of the property's operations, including guest services, food and beverage, wedding & events, and financial performance.

Key Responsibilities:

• Oversee all aspects of hotel operations across Rooms, Sales, Revenue, Food & Beverage, Events and Maintenance, ensuring operational excellence, exceptional guest experiences and consistent delivery of brand standards while managing critical incidents and after-hours matters. (not the vineyard and winery is managed via corporate office).
• Drive commercial performance through strategic revenue, sales and marketing initiatives, maximising Net RevPAR, profitability, market share and overall business outcomes.
• Manage budgets, forecasting, financial reporting and cost-control measures, ensuring labour efficiency, effective debtor management and strong operational performance.
• Lead, coaches and develops high-performing teams through recruitment, onboarding, performance management, succession planning and talent development, while fostering an inclusive and collaborative workplace culture.
• Build and maintains strong relationships with corporate stakeholders, suppliers and community partners, providing regular business updates,

About You:

• Experience: Demonstrated experience in a General Manager or senior leadership role within the hospitality industry
• Leadership Skills: Proven ability to lead and motivate teams, with a focus on professional development and high performance.
• Financial Acumen: Strong understanding of financial management, budgeting, and revenue optimization.
• Guest-Centric: A passion for delivering exceptional guest experiences and the ability to instill this ethos across the team.
• Adaptability: Comfortable managing a property in a regional setting, with an understanding of the unique opportunities and challenges this presents.
• Communication: Excellent interpersonal and communication skills, capable of building relationships with guests, team, and stakeholders.
• Strong administrative and reporting skills to deliver regular and adhoc reporting and utilising company databases and systems

Why Join Us? The Lancemore Group is a leading Australian boutique hotel brand, known for its award-winning properties and commitment to delivering exceptional hospitality experiences. With a strong focus on innovation, design, and guest satisfaction, we provide a supportive and inspiring work environment where leaders can thrive. As part of our team, you'll have access to professional development opportunities, a collaborative network of industry experts, and the chance to contribute to the ongoing success of a renowned hotel group.

If you are a visionary leader with a passion for hospitality and a track record of operational excellence, we invite you to apply and become a pivotal part of our journey.

Visit www.lancemore.com.au to find out more about our company.

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Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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