General Manager (IHG)

General Manager

New Holiday Inn Express – Santa Maria, California

Compensation: $73,000 - $80,000 annual base salary

Lead a New Hotel. Build Your Team. Shape the Culture. Drive the Results.

Are you a passionate hospitality leader who thrives on building high-performing teams, delivering exceptional guest experiences, and driving strong business results?

We are seeking an energetic and hands-on General Manager to lead the opening and ongoing success of our new Holiday Inn Express in Santa Maria, California. This is an exciting opportunity for a motivated hotel professional who enjoys creating a positive workplace culture, developing team members, and making a meaningful impact in a growing organization.

If you believe in owning your results, putting people first, and getting 1% better every day, we'd love to meet you.

What You'll Love About This Opportunity

Competitive Compensation & Benefits

• Salary range: $73,000 - $80,000 annually
• Quarterly Performance-Based Incentive Plan
• Attractive health insurance plan options
• Dental and vision coverage
• 401(k) and Roth retirement savings options
• Pet insurance
• Enhanced paid sick time plan
• Generous paid time off (PTO) program
• Paid training and professional development
• Flexible scheduling opportunities
• Career growth and advancement potential

Position Summary

The General Manager is responsible for the overall leadership, operation, and financial performance of the hotel. This role oversees all departments and is accountable for guest satisfaction, associate engagement, revenue growth, profitability, brand compliance, and operational excellence.

The ideal candidate is a visible leader who inspires teams, drives results, and creates a culture where both guests and employees thrive.

We believe great leaders stay humble, hustle hard, and lead with integrity and transparency.

Key Responsibilities

Leadership & Team Development

• Recruit, develop, coach, and retain a high-performing hotel team.
• Foster a positive, inclusive, and engaging workplace culture.
• Lead by example and maintain a strong presence throughout the hotel.
• Set clear expectations and hold team members accountable for results.
• Recognize and reward outstanding performance.
• Create development opportunities that support career growth and advancement.
• Ensure compliance with company policies, brand standards, and applicable employment laws.

People First. TEAM = Family. Build an environment where associates feel valued, Empowered, and supported in reaching their full potential.

Guest Experience

• Champion exceptional guest service throughout the hotel.
• Monitor guest feedback and implement strategies for continuous improvement.
• Resolve guest concerns promptly and professionally.
• Maintain high standards of cleanliness, service, and overall hotel presentation.
• Drive guest satisfaction scores and online reputation performance.

Service Driven. Every interaction matters from guests and associates to vendors and community partners.

Financial & Business Performance

• Drive revenue growth and profitability through effective business planning and execution.
• Manage budgets, forecasting, labor productivity, and expense controls.
• Analyze financial performance and implement action plans to achieve goals.
• Maximize market opportunities and hotel performance through strategic decision-making.
• Maintain strong financial accountability and ownership of hotel results.

Own It. Treat the hotel's success as your own and lead with accountability for results.

Sales & Community Engagement

• Support local sales efforts and revenue-generating initiatives.
• Develop and maintain relationships with local businesses, community organizations, tourism partners, and civic groups.
• Promote the hotel within the community and strengthen brand presence.
• Identify opportunities to grow market share and increase hotel visibility.

Operations & Compliance

• Ensure compliance with all IHG brand standards, safety requirements, and company policies.
• Oversee hotel maintenance, security, and operational readiness.
• Ensure team members receive appropriate training and development.
• Maintain a safe and welcoming environment for guests and employees.
• Respond effectively to operational challenges and emergency situations.
• Ensure compliance with all applicable federal, state, and local regulations.

360° Perspective. Make decisions that balance the needs of guests, associates, ownership, and long-term business success.

Qualifications

Required

• Minimum 2 years of hotel management experience in a leadership role.
• Proven ability to lead teams and drive operational excellence.
• Experience managing hotel financial performance, labor, and budgets.
• Strong communication, organizational, and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• Proficiency with hotel management systems and Microsoft Office applications.

Preferred

• Bachelor's degree in Hospitality Management, Business Administration, or related
• Experience with IHG-branded hotels, Revenue Management and Sales.
• New hotel opening experience is highly desirable.

What Makes a Successful Candidate?

You are:

• A leader who puts people first.
• Passionate about developing future leaders through coaching, mentoring, and education.
• Results-driven while remaining people-focused.
• Comfortable making decisions and solving problems independently.
• Adaptable and resilient in a fast-paced environment.
• Committed to continuous improvement and becoming 1% better every day.
• Able to evolve and adapt while maintaining focus on exceptional guest experiences.

Why Join Us?

This is more than a General Manager position. it's an opportunity to build something special from the ground up.

You'll have the chance to create a winning culture, develop an exceptional team, drive business performance, and make a lasting impact within a growing hospitality organization.

If you're looking for a leadership opportunity where your contributions matter, your growth is supported, and your results are recognized, we'd love to hear from you.

Equal Employment Opportunity

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other status protected by applicable federal, state, or local law.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Job Type: Full-time

Pay: $73,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person