Benefits:

• 401(k)
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off

General Manager – City Express by Marriott

Company: Garnet Hotels LLC
Property: City Express by Marriott
Location: New Orleans, Louisiana
Job Type: Full-Time
Schedule: Flexible, including weekends and holidays as business needs require
Compensation: Competitive salary, based on experience

Job Summary

Garnet Hotels LLC is seeking an experienced, results-driven General Manager to oversee daily operations at our City Express by Marriott property in New Orleans, Louisiana.

The ideal candidate will have a strong background in hotel operations, revenue management, guest satisfaction, financial performance, and team leadership. We are looking for a hands-on leader who can drive profitability, maintain Marriott brand standards, develop a high-performing team, and ensure operational excellence across all departments.

Key Responsibilities

Hotel Operations & Leadership

Oversee all daily hotel operations, including front desk, housekeeping, maintenance, and guest services.

Ensure compliance with Marriott brand standards, company SOPs, and applicable regulations.
Recruit, train, coach, and supervise hotel associates.
Maintain appropriate staffing levels and employee productivity.
Conduct regular property inspections to ensure cleanliness, safety, and brand compliance.
Establish clear departmental goals and hold team members accountable for performance.

Revenue Management & Financial Performance

Drive revenue growth through effective pricing, occupancy management, and sales strategies.

Monitor occupancy, ADR, RevPAR, RevPAR Index (RGI), and market performance.
Review daily revenue reports, forecasts, STR reports, and competitive market trends.
Manage operating budgets, payroll expenses, purchasing, and departmental costs.
Review monthly profit and loss statements and identify opportunities to improve GOP and overall profitability.
Work closely with corporate leadership to develop and execute revenue improvement plans.

Guest Satisfaction & Brand Compliance

Maintain excellent guest satisfaction scores and online reputation.

Monitor guest feedback, online reviews, and service recovery opportunities.
Ensure compliance with Marriott quality assurance and brand audit requirements.
Resolve escalated guest complaints professionally and promptly.
Maintain hotel cleanliness, preventive maintenance, and life-safety standards.

Human Resources & Compliance

Coordinate recruitment, employee onboarding, and training with Corporate HR.

Ensure all hiring, compensation changes, and employee status changes follow company approval procedures.
Monitor employee attendance, overtime, payroll accuracy, and labor productivity.
Maintain compliance with company policies and applicable employment laws.
Foster a positive, professional, and accountable workplace culture.

Reporting & Corporate Communication

Submit accurate daily, weekly, and monthly operational and financial reports.

Participate in regular performance reviews with corporate leadership.
Maintain timely communication regarding operational challenges, staffing, guest concerns, and financial performance.
Implement corrective action plans and follow through on assigned priorities.

Qualifications

Required:

Minimum 3–5 years of hotel management experience, including at least 2 years in a General Manager, Assistant General Manager, or comparable senior hotel leadership role.

Strong knowledge of hotel operations, budgeting, forecasting, revenue management, and expense control.
Proven ability to improve guest satisfaction, operational efficiency, and hotel profitability.
Excellent leadership, communication, problem-solving, and organizational skills.
Ability to work independently and manage multiple operational priorities.
Proficiency in hotel property management systems, Microsoft Office, and operational reporting.

Strongly Preferred:

Previous General Manager or Assistant General Manager experience with Marriott-branded hotels.

Familiarity with Marriott brand standards, Marriott systems, and quality assurance processes.
Experience managing select-service or limited-service hotels.
Experience with Marriott revenue management tools and STR reporting.
Familiarity with hotel accounting and financial reporting systems.

What We Offer

Competitive compensation based on qualifications and experience.

Opportunity to work with a growing hospitality management company.
Support from experienced corporate operations and leadership teams.
Professional development and career growth opportunities.
A collaborative, performance-driven work environment.

How to Apply

Interested candidates should submit an updated resume highlighting their hotel management experience, Marriott brand experience, operational achievements, and financial performance results.

Garnet Hotels LLC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants without regard to any status protected by applicable law.