General Manager - Nanaimo, BC

Join something truly special at Edgewater by Chartwell, a brand-new luxury retirement residence in beautiful Nanaimo North on Long Lake. Inspired by the stunning natural surroundings of the West Coast, Edgewater by Chartwell offers an upscale lifestyle designed for active, independent seniors who appreciate comfort, connection, and exceptional service.

We are currently seeking a dynamic and driven General Manager to play a key role in bringing this community to life. The General Manager role at Edgewater by Chartwell is an exceptional opportunity for an energetic, motivated leader with operations and sales management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Edgewater by Chartwell is a brand new, stunning Independent Living community that opened in December 2025.

As a Chartwell Manager, our vision of Making People’s Lives Better should inspire you. You should exemplify our Five Guidelines, and lead passionate teams whilst holding them accountable for making these guidelines part of their everyday thinking.

Edgewater by Chartwell Independent Living property located in Nanaimo, BC (4979 Wills Rd, Nanaimo, BC V9T 0P4)

Our General Managers are accountable to:

Manage Talent:

• Lead an interdisciplinary team of Managers, Sales Consultants and front-line employees;
• Build a strong team: sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees: coach and manage performance.

Drive Results:

• Expect personal accountability
• Recognize and reward results
• Ensure focus on our five Guidelines: Simplify & Innovate, Stronger Together, Residents First, Own It and Be Curious
• Focus on our 4 key results: Financial, Customer Service, Employee Engagement,
• Managing Reputational Risk

Lead and Influence:

• Lead and embody our New Horizons’ culture;
• Engage employees.

Ensure Commitment to Service Excellence:

• Apply service standards to decision making;
• Align with our Five guidelines
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:

• Experience in the Retirement Living, Hospitality, or another relevant sector;
• Minimum of 3-5 years’ experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Possessing nursing or care experience would be an asset;
• Demonstrated decision-making, problem-solving, and budget management skills;
• Proven ability to develop a strong and cohesive leadership team that embraces Chartwell’s culture and vision;
• Proven financial and business acumen;
• Proven ability to drive sales, KPI’s, and understand trends within the industry.

Internal candidates - must obtain approval from their current General Manager and/or DOS before submitting an application

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