Dost

The role is accountable for driving revenue growth, occupancy, profitability, operational excellence, customer satisfaction and JV expansion across Pakistan locations. As a key member of the leadership team.
the General Manager will partner closely with the leadership to shape company strategy, execute high-impact growth initiatives and strengthen organizational capability. This role requires a commercially driven leader who can balance strategy with execution, build high-performing teams, and ensure the Pakistan business continues to scale efficiently while delivering an exceptional member experience.
Key Responsibilities
<ol>
<li>Business Leadership &amp; Commercial Performance</li>
</ol>
● Own the overall P&amp;L performance of the Pakistan business.
● Drive occupancy, revenue growth, profitability, and customer retention across all locations.
● Develop and execute commercial strategies to achieve monthly, quarterly, and annual business targets. ● Review business performance regularly and implement corrective actions where required.
● Identify new revenue opportunities.
● Monitor commercial performance through dashboards, KPIs, and forecasting.
● Prepare regular business reviews and present performance updates to the CEO and leadership team.
<ol start="2">
<li>Sales Leadership</li>
</ol>
● Lead the Sales team to consistently achieve occupancy and revenue targets.
● Review sales pipeline health, forecasting, and conversion metrics.
● Drive enterprise sales, strategic accounts, and key commercial negotiations.
● Ensure CRM discipline, reporting accuracy, and pipeline hygiene.
● Partner with Marketing to improve lead generation and conversion.
● Coach and develop Sales leadership to improve commercial capability and execution.
● Identify new sales channels and strategic commercial opportunities.
<ol start="3">
<li>Operations Excellence</li>
</ol>
● Oversee day-to-day operations across all Pakistan locations.
● Ensure consistent operational standards and service delivery.
● Drive process improvements, operational efficiency, and cost optimization.
● Oversee facilities management, vendor performance, procurement, and maintenance.
● Ensure compliance with company policies, health &amp; safety standards, and operational procedures.
● Develop scalable operational systems and SOPs to support business growth.
<ol start="4">
<li>Community &amp; Member Experience</li>
</ol>
● Ensure an exceptional member experience
. ● Monitor member satisfaction, retention, and engagement.
● Oversee community programming and initiatives that strengthen the ecosystem.
● Resolve escalated member concerns and ensure timely issue resolution.
● Continuously improve the customer journey from sales through renewal.
<ol start="5">
<li>Financial Management</li>
</ol>
● Manage operational budgets and business profitability.
● Partner with Finance on budgeting, forecasting, reporting, and collections.
● Review monthly financial performance against targets.
● Identify opportunities for cost optimization and operational efficiencies.
● Ensure strong financial discipline across business operations.
<ol start="6">
<li>Team Leadership &amp; Organizational Development</li>
</ol>
● Coach managers through regular feedback, performance reviews, and leadership development.
● Support succession planning and talent development initiatives.
● Foster a culture of ownership, innovation, collaboration, and continuous improvement.
<ol start="7">
<li>Strategic Partnerships &amp; Business Development</li>
</ol>
● Develop and strengthen relationships with enterprise clients, landlords, government entities, investors, ecosystem partners, and key stakeholders.
● Identify strategic partnerships that drive revenue growth, member acquisition, and brand visibility.
● Represent company at industry events, conferences, networking forums, and strategic meetings.
● Support the launch of new products, services, and commercial initiatives.
<ol start="8">
<li>Joint Venture (JV) Expansion &amp; Network Growth</li>
</ol>
● Identify, evaluate, and lead Joint Venture (JV) and strategic partnership opportunities to expand
● Build and maintain relationships with landlords, developers, investors, and strategic partners to source and negotiate new expansion opportunities.
● Conduct commercial, operational, and financial feasibility assessments for potential JV locations and prepare business cases for executive review
● Lead end-to-end execution of approved JV projects, working closely with Expansion &amp; Engineering, Finance, and other departments to ensure successful launch and operational readiness.
● Develop market expansion strategies by identifying high-potential cities, micro-markets, and commercial opportunities
● Support negotiations of commercial terms, partnership agreements, and operational frameworks to establish sustainable and mutually beneficial partnerships.
● Monitor the performance of JV locations, ensuring financial targets, operational standards, and member experience objectives are achieved.
● Provide regular updates to the CEO and leadership team on the expansion pipeline, strategic partnerships, and progress against growth milestones.

General Manager Operations

General Manager Operations

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