GENERAL MANAGER, OPERATIONS

• Manage and oversee all day-to-day business operations.
• Lead and manage the overall day-to-day operations of the factory and production facilities.
• Develop and implement production strategies, operational plans, and performance targets aligned with company objectives.
• Ensure production output meets planned volume, quality, cost, and delivery requirements.
• Ensure efficient utilization of raw materials, machinery, utilities, manpower, and other resources.
• Provide leadership, direction, and coaching to production, engineering, maintenance, quality, warehouse, and factory support teams.
• Plan manpower requirements and ensure adequate staffing for production needs.
• Review production capacity, manpower, equipment availability, materials, and production schedules.
• Work closely with planning and supply chain teams to ensure timely availability of materials and resources.
• Balance production priorities while minimizing overtime, downtime, inventory, and manufacturing costs.
• Control manufacturing costs, labor costs, energy consumption, material losses, overtime, maintenance expenses, and other operational costs.
• Analyze production costs and identify opportunities for cost reduction.
• Evaluate capital investment proposals for machinery, automation, technology, and factory improvements.
• Ensure all products consistently meet company specifications, customer requirements, and applicable quality standards.
• Work closely with the Quality team to reduce defects, customer complaints, rework, and rejection rates.
• Review maintenance performance, spare-parts requirements, and maintenance costs.
• Support automation, process engineering, machinery upgrades, and technology improvements.
• Minimize material shortages, excess inventory, obsolete stock, and production delays.
• Ensure proper control of raw materials, work-in-progress, finished goods, and production consumables.
• Improve material flow and warehouse-to-production processes.
• Support inventory accuracy and effective stock control.
• Ensure critical production equipment has appropriate contingency and backup plans.
• Oversee inventory management and stock-control activities.
• Ensure accurate inventory records and appropriate stock levels.
• Minimize stock losses, damage, wastage, and obsolete inventory.
• Oversee transportation, delivery, and logistics activities.
• Ensure timely delivery of products, materials, and services.
• Liaise with Human Resource Department to monitor overall operational performance and take corrective action where required.
• Work closely with the Managing Director/CEO to develop and execute business strategies.
• Convert corporate objectives into annual and long-term operational plans.
• Identify new business opportunities, operational improvements, and potential growth areas.
• Evaluate market conditions, operational capabilities, and business risks.
• Recommend strategic actions to improve competitiveness and profitability.
• Ensure continuity of operations and effective contingency planning.
• Identify opportunities to improve productivity, profitability, and service quality.
• Lead business expansion, and operational improvement initiatives.
• Prepare and manage the annual operations budget.
• Liaise with Finance Department to monitor revenue, operating expenditure, gross margins, profitability, cash-flow requirements, and operating costs.
• Ensure operations remain within approved budgets.
• Liaise with Finance Department to review monthly management accounts, operational financial reports, and implement corrective measures.
• Ensure effective utilization of company assets and resources.
• Provide leadership, direction, motivate, and support to all operational teams.
• Build a strong culture of accountability, teamwork, discipline, and continuous improvement.
• Review existing processes and identify operational weaknesses.
• Liaise with Human Resource Department to develop, implement, maintain SOPs work instructions, policies and operational process controls.
• Liaise with IT Department to introduce suitable technology, automation, and digital systems to improve productivity where appropriate.
• Liaise with Human Resource Department to ensure effective communication, coordination between departments, and resolve interdepartmental conflicts.
• Liaise with Human Resource Department to ensure departments have appropriate SOPs, processes, and controls where required.
• Ensure purchases comply with approved budgets and company procedures.
• Evaluate and approve suppliers and contractors where authorized.
• Develop effective long-term relationships with strategic suppliers.
• Identify opportunities for procurement savings and improved supplier performance.
• Ensure products and services meet established quality standards and customer requirements.
• Liaise with Admin Department to ensure all operations comply with applicable laws, regulations, licenses, and permits
• Coordinate with relevant authorities, auditors, consultants, external stakeholders, and professional advisers where necessary.
• Monitor customer satisfaction, complaints, feedback, and service performance.
• Personally handle significant customer complaints or operational escalations when required.
• Maintain strong relationships with key customers and business partners.
• Ensure customer commitments are realistic and operationally achievable.
• Ensure products/services meet company and customer requirements.
• Coordinate with relevant authorities, auditors, consultants, and professional advisers where necessary.
• Work closely with Sales/Business Development teams to achieve company targets.
• Review sales forecasts and operational capacity.
• Ensure operations can support customer and sales commitments.
• Participate in negotiations with major customers where required.
• Identify opportunities for new products, services, markets, or revenue streams.
• Perform any other duties or support ad-hoc task when required.

REQUIREMENTS

• Must possess at least a Bachelor's Degree in Business Administration, Operations Management, Management, Engineering, Finance, or a related discipline.
• Minimum 15 – 20 years of relevant working experience of progressive operational, leadership experience with significant experience in operations.
• Experience in budgeting, financial management, and process improvement.
• Experience dealing with customers, suppliers, contractors, and senior stakeholders.
• Proficient in Microsoft Office (Excel, PowerPoint, and Word) and relevant ERP/business-management systems.
• Professional fluency in English (written and spoken) is required. Proficiency in Mandarin is a strong asset for specific sector interactions.
• Strong leadership, planning, organizational skills, and people-management skills.
• Excellent problem-solving, decision-making ability, communication and negotiation skills.
• Ability to manage multiple priorities and work under pressure.
• Strong analytical and reporting capabilities.
• Strong conflict-resolution and stakeholder-management skills.
• High level of integrity, professionalism, and accountability.