General Manager Operations

About AGS Health

AGS Health is a leading strategic growth partner to healthcare providers across the U.S. Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow. Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience. Supported by a global team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.

RESPONSIBILITIES

Team Management

• Managing a large Operations team spread over different locations with multiple clients in portfolio.
• Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.
• Drive/Create an inclusive, transparent, and collaborative culture in the teams.
• Provide value-based Leadership to team and be a role model in practicing MERIT (AGS values).
• Manage and create a structure aligned to create best in class client experience and create long term value for AGS.

Business Delivery

• Design and execute delivery systems to create Best in Class Client Experience
• Meet/Exceed Client SLAs consistently.
• Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies.
• Improve the operational systems, processes and policies in support of the client’s SLAs.
• Lead and create short and long-term strategy to deliver business outcomes.
• P&L Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability.
• Effective and timely coordination and communication with the support functions (SAP, HR, IT, Finance, Employee engagement)
• Comply with the client and organization’s internal policies and procedures.

COMPETENCIES, SKILLS, AND OTHER REQUISITES

• Service Delivery Leadership
• Strategic Thought leadership to grow business.
• External and Internal Stakeholder Management
• Problem Solving and Analytical Skills
• Unflinching integrity and personal work ethics
• Self-starter who strives for self and team excellence
• Attention to detail and concern for accuracy.
• Excellent time management skills and multi-tasking ability
• Excellent written and spoken English.

PROFESSIONAL BACKGROUND

• Minimum 14 years of experience in US Healthcare (RCM - AR Operations/End to End RCM ) Experience is must.
• Must have experience in Physician /Hospital billing