General Manager Operations

Role & responsibilities

• Oversee the day-to-day operations of all resort departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Security, Spa, Recreation, Landscaping and Administration.

• Ensure smooth coordination between departments and maintain operational efficiency.

• Develop and implement standard operating procedures (SOPs) to maintain consistent service quality.

• Conduct daily operational briefings, management meetings and property inspections.

• Ensure the resort, guest rooms, public areas, restaurants, recreational facilities and landscaped areas are maintained to the highest standards.

• Monitor occupancy, room availability, guest arrivals, departures, VIP guests, events and special requirements.

• Maintain high standards of hospitality, professionalism, courtesy and personalized service.

• Handle escalated guest complaints, service recovery and customer concerns promptly and effectively.

• Monitor guest feedback, online reviews, satisfaction scores and repeat-guest performance

• Prepare annual operating budgets, business plans, capital expenditure proposals and departmental financial targets.

• Monitor revenue, operating expenses, cash flow, profitability and departmental performance.

Preferred candidate profile MBA

Perks and benefits

Perks and benefits

Free Accommodation