General Manager - Operations (F&B Industry)

About Claritas

Claritas is the next generation professional services firm. Our services and solutions are tailored to the needs of start-ups and enterprise companies in Southeast Asia and beyond.

About the Client

Our client is a fast-growing F&B chain with stores in BGC and Makati. They currently operate four branches in Metro Manila.

We are looking for a General Manager - Operations

We are looking for an experienced, hands-on General Manager to oversee day-to-day operations, develop our people, build systems and controls, improve profitability, and help scale the business as we continue to grow.

Key Responsibilities

Operations Leadership

* Oversee daily operations across all restaurant locations and commissary.

* Ensure consistent execution of food quality, service standards, cleanliness, and guest experience.

* Conduct regular store visits, audits, and operational reviews.

* Identify operational issues and implement solutions quickly and effectively.

* Drive operational excellence across all locations.

Leadership & Team Development

* Lead, mentor, coach, and develop Store Managers, Assistant Managers, and key team members.

* Build a culture of accountability, hospitality, teamwork, and continuous improvement.

* Conduct regular performance reviews and coaching sessions.

* Assist with recruitment, onboarding, training, and leadership development.

* Develop future leaders within the organization.

Systems & Process Improvement
* Build, document, and implement standard operating procedures (SOPs).

* Establish systems and controls that support operational consistency and growth.

* Improve workflows, communication, and operational efficiency.

* Ensure compliance with company policies and government regulations.

* Create scalable processes capable of supporting future expansion.

Reporting & Accountability

* Develop and maintain daily, weekly, and monthly operational reports.

* Track key metrics including sales, covers, labor cost, food cost, inventory, guest satisfaction, and profitability.

* Lead weekly operations meetings and review performance with management.

* Hold managers accountable to performance goals and operational standards.

Financial Performance & Controls

* Drive profitability through effective management of food cost, labor cost, and operating expenses.

* Review store P&Ls and implement action plans to improve results.

* Strengthen inventory controls, purchasing procedures, cash handling, and loss prevention systems.

* Identify opportunities to improve margins and reduce waste.

Marketing & Sales Execution

* Work closely with the marketing team to ensure successful execution of promotions and campaigns.

* Develop local store marketing initiatives to drive traffic and sales.

* Ensure all promotional activities are properly implemented at store level.

* Analyze sales trends and recommend initiatives to improve performance.

Guest Experience & Quality Assurance

* Maintain high standards of food quality, service, cleanliness, and hospitality.

* Monitor guest feedback, online reviews, and customer satisfaction.

* Implement corrective actions and continuous improvement initiatives.

* Conduct regular quality assurance audits across all stores.

Growth & Expansion

* Lead operational readiness for new store openings.

* Assist with manpower planning, recruitment, training, and opening schedules.

* Support the expansion of the business from 4 stores to 8+ stores.

* Ensure the commissary and support functions are prepared for growth.

Qualifications

* Minimum 5–10 years of restaurant operations management experience.

* Experience managing multiple restaurant locations.

* Background in casual dining, fast casual, or restaurant groups preferred.

* Strong understanding of restaurant financials and P&L management.

* Proven experience implementing systems, controls, SOPs, and operational processes.

* Strong leadership, coaching, and people development skills.

* Highly organized, detail-oriented, and execution-focused.

* Strong communication and problem-solving abilities.

Success Metrics

* Achievement of sales and profitability targets.

* Food cost and labor cost maintained within company targets.

* Strong store audit and compliance scores.

* Improved guest satisfaction and online review ratings.

* Effective development and retention of managers and staff.

* Timely and successful opening of new locations.

* Accurate and consistent operational reporting.

* Improved systems, controls, and operational efficiency across the organization.

Why Join Us?

This is an opportunity to play a key leadership role in a growing restaurant group and help build the foundation for long-term expansion. The successful candidate will work directly with ownership and have a meaningful impact on the future growth of the business.

One thing I would add: make the title “General Manager – Operations” and include “Reports Directly to the President/Owners”. Strong candidates like knowing they have real authority and a direct line to decision-makers.