General Manager – Operations Transformation

Role Overview

We are looking for a highly capable, hands-on General Manager – Operations Transformation to lead operational excellence across our hospital and clinic network. This role is designed for a strong execution leader who can quickly understand the business, stabilize operations, and build credibility across the organization through practical, measurable improvements. Over time, the role is expected to evolve into a broader enterprise leadership position, serving as a key partner to the CEO in driving organizational transformation, operational scale, and business performance. The ideal candidate is both operationally grounded and strategically capable — someone who can roll up their sleeves, solve real business problems, and gradually help shape the company’s future operating model.

Key Responsibilities

1. Operational Leadership & Business Stabilization

• Take ownership of day-to-day operational performance across hospitals and clinics, ensuring continuity, discipline, and service consistency.
• Quickly assess operational pain points, workflow gaps, inefficiencies, and execution risks across business units.
• Drive practical improvements that can be implemented and felt by the organization in the short term.

2. Systems, SOPs & Process Discipline

• Develop, refine, and enforce operational SOPs, governance routines, and control mechanisms across all relevant units.
• Build scalable and repeatable operating practices that improve execution quality, accountability, and auditability.
• Standardize key processes while balancing business realities and site-specific needs.

3. Multi-Site Performance Management

• Oversee performance across multiple entities and locations, ensuring alignment in execution standards, reporting, and operational outcomes.
• Establish and manage KPIs, dashboards, review cadence, and performance tracking to support decision making.
• Identify bottlenecks, cost leakage, and operational inefficiencies, and lead corrective action plans.

4. Cross-Functional Execution

• Work closely with Medical, Marketing, HR, Finance, Construction, and other leaders to ensure strong cross functional coordination and execution.
• Break down silos and translate business priorities into aligned operational action.
• Act as a central driver of follow-through, execution discipline, and issue resolution.

5. Transformation & Organizational Scaling

• Support the CEO in driving the organization toward greater scale, centralization, and operational maturity.
• Help shape a stronger operating model that enables sustainable growth across the network.
• Lead transformation through execution — earning trust first through tangible results, then expanding influence into broader organizational improvement.

6. Leadership & Management Capability Building

• Strengthen the mid-management layer to improve operational control, reporting quality, and ownership.
• Create a culture of clarity, responsiveness, discipline, and measurable outcomes.
• Coach teams to operate with stronger structure, accountability, and business awareness.

Qualifications

• 10+ years of experience in operations, general management, or business transformation, with significant leadership responsibility in multi-site or multi-entity organizations.
• Proven ability to lead operations hands-on while also contributing to broader business improvement and organizational scaling.
• Strong track record in process improvement, SOP implementation, performance management, and execution discipline.
• Experience working in complex, fast-moving, and founder-led or transformation-stage environments is highly preferred.
• Background in healthcare, hospitality, retail chains, service networks, or other multi-unit businesses is preferred.
• Strong commercial and financial acumen, including KPI management, budgeting, cost control, and operational planning.
• Able to work effectively across senior stakeholders and operational teams alike.
• Bilingual in Thai and English with strong communication and stakeholder management skills.