General Manager - Pilates Studio

COMPANY OVERVIEW:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

Our ownership group operates 4 fitness studios in Essex and Union County NJ.

This is a full-time on-site role for a General Manager at Club Pilates Westfield in Westfield, NJ. The General Manager will oversee daily operations and sales, as well as plan and coordinate events for grassroots outreach with the studio sales lead. The General manager will be responsible for sales and member retention in the studio.

POSITION:

The ideal Manager will oversee all Studio functionality from Sales to Instructors.

REQUIREMENTS:

• 2+ years of retail/service sales or fitness studio management experience.
• Experience in customer service and hospitality
• Confident in generating personal sales and training Sales Associates
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Excellent interpersonal skills
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Passion for health, fitness, and providing exceptional customer service
• Proficiency with computers and Studio software.
• Fluency in Spanish is a plus

DUTIES

• Hiring onboarding and training of new staff members
• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Demo class
• Membership sales
• Manage staff schedule
• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
• Supervise Sales Associates
• Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
• Independently make decisions related to high level customer service
• Being available during evenings and weekends as needed
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio
• Any other duties as assigned

COMPENSATION & BENEFITS:

• This position offers a very competitive base salary; based on experience & performance
• Health Insurance
• 15% Commission paid on sales
• Performance based quarterly bonus
• Free classes

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Are you able to work select early mornings, evenings, and/or weekends?

Experience:

• Management: 2 years (Required)

Ability to Commute:

• Westfield, NJ 07090 (Required)

Work Location: In person