H
Hexaware
General Manager Process Excellence
Skills
Change ManagementProcess ImprovementComplianceBusiness Transformation
25 days ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Location:
India
Work mode:
Onsite
Published on:
29 September 2026
What they need
| Role : | Participate in consulting assignments, identify and mentor Six Sigma and Lean projects, and drive process improvement activities and business transformation in the customer service vertical. |
| Reports into | Vice President 1 |
| Job Responsibilities : (Must have) | - Drive culture of process excellence in operation team preferably in Customer Service segment - Identify projects, train team members and mentor/ lead projects YB/GB and Kaizen ideas. - Participate in consulting assignment internally and at Client site - Deliver productivity and create value for client - Client collaboration and change management - Support/ Enable change management ensuring from the projects - Enable stable operation with no surprises - Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence - Ensure Positive contribution to the company's Gross margins and Operating margins - Lead/ participate, Identify and Mentor in Six Sigma, Lean projects, Green Belt Trainees - Value stream Mapping/ Process mapping - Recommend new/ improvements to delivery models - Identify and ensure implementation automation projects, process improvements and cost optimization opportunities - Support maintenance of World Class Delivery standards - Create reports for COO, Functional heads\Operational Heads and QPE - Monitor dashboards and issues for early warning signals and trends - Support for RFP, RFI, Sales Collaterals - Exposure in driving transformation automation in CS environment understanding on industry best practices. |
| Job Responsibilities : (Desired) | - Six Sigma and other (ARM grid) trainings - Participate in various meetings as part of the profile - Ensure compliance to ISO 9001/ 27001 |
| Criteria : (Must have) | - Minimum 15 years of relevant work experience in process excellence role with BPO industry preferably in Customer Service segment - Must have hands-on experience in leading & delivering various high-impact Lean, Six Sigma (GB/BB) projects delivering tangible improvements / results, across the entire lifecycle i.e. right from Ideation to Implementation / Benefits realization - Strong and practical knowledge of various LSS tools, techniques & approaches - Strong experience around Program and Change management on large scale transformation engagements involving cross-functional teams. - Proven expertise & attitude/mindset to lead the change and drive change in internal / external teams - Communicative and facilitative - Must be able to communicate well with all levels of the organization from team members to senior leaders. Must be able to lead and demonstrate value-add principles to a team in a collaborative way. Influence employees at all levels. |
| Criteria : (Desireed) | • Experience in the customer service vertical • Proven track record of mentoring and developing teams |
| Shifts timings: | UK shift / US shift / Flexible shifts / Should be open to travel |
| Week Off : | 5 working days |
| Transport : | Not applicable |
Other offers great for you!
These companies are also looking for great profiles
T
Taste
Directeur Général (F/H)
Permanent contract
Luxembourg
Onsite
Skills
General Managerdéveloppement commercialexportfabricant
5 months ago
Quick apply
A
Arbalett
Directeur général - Services B2B (H/F)
200k - 300k / an + bonus
Permanent contract
Paris, France
Onsite
Skills
CEO
19 days ago
Quick apply
V
Visian
Change Process Manager
Freelance
Paris, France
Hybrid
Skills
Change ManagementProcess managementKPI monitoringAudit managementContinuous improvementProcess optimization
1 day ago
Quick apply
No company information available.