General Manager - Pub & Restaurant

Overview

We are seeking a dynamic and energetic General Manager - Pub & Restaurant to lead our team. This pivotal role involves overseeing daily operations, ensuring exceptional customer service, managing staff, and maintaining high standards of food safety and quality. As the driving force behind our establishment’s success, you will foster a lively atmosphere that delights guests and promotes teamwork. The ideal candidate will bring a passion for hospitality, proven management experience, and a knack for creating memorable dining experiences in both casual and fine dining settings.

Operational Leadership

• Oversee daily operations of the restaurant and pub, including dining, bar, and kitchen areas.
• Maintain high standards of food quality, beverage consistency, cleanliness, and guest service.
• Ensure compliance with health, safety, and licensing regulations.
• Monitor inventory, ordering, and supplier relationships to maintain cost efficiency.
• Monitor equipment and building maintenance needs, coordinate repairs as necessary.
• Fully understand the draft system’s operation and address any system-related issues promptly.
• Create procedures to ensure operational efficiency and responsibility

Customer Experience

• Deliver outstanding service and hospitality to all guests.
• Handle customer inquiries, feedback, and complaints with professionalism.
• Create a welcoming atmosphere that reflects the brand’s identity.
• Coordinate talent performances

Team Leadership

• Recruit, train, and supervise staff across service, bar, and kitchen teams
• Enforce policies and procedures
• Schedule shifts and manage labor costs effectively.
• Foster a positive work environment that encourages teamwork and accountability.

Financial Oversight

• Manage budgets, track sales, and monitor key performance indicators (KPIs).
• Implement strategies to increase revenue and profitability.
• Prepare regular reports for ownership or senior management.

Marketing & Promotions

• Collaborate on promotional events, seasonal menus, and community engagement initiatives.
• Collaborate with marketing team on social media presence and local advertising to attract new customers.
• Build relationships with local organizations and patrons to strengthen brand loyalty.

Quality & Standards

• Maintain high standards of food, beverage, and service quality.
• Ensure consistency in menu execution and presentation.
• Conduct regular staff training on service standards and product knowledge.

Qualifications

• ServSafe certified or ability to certify within 120-days
• PLCB RAMP Manager and Server/Seller certified or ability to certify within 90-days
• Proven experience as a restaurant, bar, kitchen or hospitality manager.
• Strong leadership and communication skills.
• Solid understanding of food and beverage operations, including bar management.
• Financial acumen with experience managing budgets and driving profitability.
• Ability to thrive in a fast-paced, customer-focused environment.
• Knowledge of local health and safety regulations.
• Flexible schedule and the ability to work evenings, weekends, and holidays.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Application Question(s):

• Are you willing to certify in RAMP Manager training and ServSafe within 120 days of employment?
• Do you have experience with Health Department inspections?

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Hanover, PA 17331 (Required)

Work Location: In person