General Manager (REMOTE)

About the Role
We're looking for an experienced Operations Manager with a background in iGaming to oversee day-to-day operations and drive efficiency across our platform. This role is ideal for someone who understands the fast-paced, regulated nature of the online gaming industry and can manage cross-functional teams to keep operations running smoothly.

Key Responsibilities

• Oversee daily operations across departments (customer support, payments, compliance, VIP management, etc.)
• Develop and implement operational processes, SOPs, and workflows to improve efficiency
• Monitor KPIs related to player retention, support response times, payment processing, and platform performance
• Ensure compliance with relevant gaming regulations, licensing requirements, and responsible gambling policies
• Coordinate with product, marketing, and tech teams to support business goals and platform updates
• Manage vendor and third-party provider relationships (payment processors, game providers, affiliates, etc.)
• Lead, train, and manage operational staff; set performance goals and conduct reviews
• Identify bottlenecks and implement solutions to improve player experience and operational costs
• Prepare operational reports and present insights to senior management
• Handle escalations related to fraud, disputes, or compliance issues

Requirements

• Proven experience as an Operations Manager or similar role within the iGaming industry (required)
• Strong understanding of iGaming operations: payments, KYC/AML, compliance, customer support, affiliate management
• Experience managing cross-functional or remote teams
• Excellent analytical, problem-solving, and organizational skills
• Strong leadership and communication skills
• Proficiency with operational tools (CRM, ticketing systems, reporting dashboards)
• Self-motivated and comfortable working independently in a remote setting

Nice to Have

• Experience with casino platform operations specifically
• Background in payment processing or fraud prevention within iGaming
• Multilingual capability, especially in markets relevant to the business
• Experience scaling operations for a growing platform

What We Offer

• Competitive salary
• Fully remote, flexible schedule

Job Type: Full-time

Work Location: Remote