General Manager - Restaurant

General Manager – Restaurant

We are looking for a humble, responsible, hands-on, and people-oriented General Manager to oversee the daily operations of our restaurant. The ideal candidate should be friendly and respectful with staff while also being confident and firm when standards, discipline, and performance require it.

Key Responsibilities

Front-of-House Management

• Manage and prepare front-of-house staff schedules, ensuring proper staffing levels for each shift.
• Supervise servers, hosts, bartenders, and other front-of-house team members.
• Ensure staff arrive on time, are properly dressed, and are following restaurant policies and procedures.
• Train and coach staff to ensure they understand their responsibilities and consistently perform their duties properly.
• Monitor staff performance and address issues professionally and promptly.
• Maintain a positive, respectful, and team-oriented work environment while enforcing standards when necessary.

Guest Experience

• Take ownership of the complete guest experience, from the moment guests enter the restaurant until they leave.
• Ensure guests receive friendly, attentive, professional, and timely service.
• Resolve guest complaints and concerns quickly and professionally.
• Regularly walk through the restaurant to ensure cleanliness, service quality, atmosphere, and staff performance meet company standards.
• Lead by example and maintain a high level of hospitality at all times.

POS & Restaurant Operations

• Become fully knowledgeable and proficient with Chowbus POS, including orders, payments, table management, discounts, voids, refunds, and other applicable functions. Training will be provided.
• Ensure front-of-house staff are properly trained on the POS system.
• Monitor POS operations and help troubleshoot operational issues when needed.
• Coordinate with kitchen and bar teams to ensure smooth communication and efficient service.

Purchasing & Restaurant Supplies

• Purchase and pick up supplies and products needed for restaurant needs from Restaurant Depot, Sam’s Club, Walmart, and other approved vendors.
• Ensure the kitchen and bar have the necessary supplies and products to operate efficiently.
• Monitor basic inventory needs and communicate purchasing requirements to ownership/management.
• Use the company-provided vehicle responsibly and maintain it in good condition.
• The company will provide a vehicle for approved business purchases and will add the General Manager to the applicable vehicle insurance.

Leadership & Accountability

• Lead the team with respect, humility, and professionalism.
• Be approachable and supportive while maintaining appropriate authority as a manager.
• Be kind but firm when dealing with performance, attendance, discipline, or policy violations.
• Hold employees accountable for their responsibilities and restaurant standards.
• Set the example through punctuality, professionalism, cleanliness, work ethic, and customer service.
• Work closely with ownership to improve restaurant operations, staff performance, and guest satisfaction.

Ideal Candidate

We are looking for someone who is:

• Humble and down-to-earth
• Respectful and kind toward employees
• A strong leader who can be friendly while still being strict when necessary
• Hands-on and willing to help wherever needed
• Reliable, responsible, and organized
• Excellent at communicating with both staff and management
• Comfortable working in a fast-paced restaurant environment
• Focused on hospitality and exceptional customer service
• Willing to take ownership of problems and find solutions rather than simply passing them on

The right person for this position should see themselves as a leader of the team—not just a manager. They should be willing to work alongside staff, earn their respect, maintain high standards, and make sure the restaurant operates smoothly every day.

Pay: $60,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Work Location: In person