General Manager - Restaurant

Join our Listening Room team! The Listening Room is an iconic music venue serving dinner daily and brunch on weekends.

In this role, you would oversee all daily operations of The Listening Room Cafe, leading both front-of-house and back-of-house teams to deliver legendary hospitality, exceptional food, and a world-class live music experience. The General Manager (GM) is the senior operational leader on property — directly managing the FOH Manager and Kitchen Manager, reporting to the Integrator / Chief of Staff, and serving as the primary steward of TLR's culture, standards, financial performance, and reputation. The GM demonstrates and coaches through our company values at every level of the organization. The GM role has a seat at the table and is an integral part of of the weekly Executive Leadership meetings.

Responsibilities

• Oversee all FOH and BOH operations across brunch and dinner shows, ensuring seamless execution of guest experience, food quality, service standards, and live music programming.
• Directly manage, coach, and develop the FOH Manager and Kitchen Manager; conduct regular 1:1 meetings, performance reviews, and goal-setting conversations with each direct report.
• Recruit, hire, onboard, and when necessary separate staff across all departments in partnership; maintain a high-performing, values-aligned team.
• Oversee all scheduling across FOH and BOH to ensure proper coverage for every shift, including blackout dates, special events, and high-demand periods
• Hold ultimate accountability for guest satisfaction — reviewing feedback, resolving escalated complaints, and implementing systemic improvements to the guest experience.
• Manage and monitor the venue's P&L, operating budget, labor costs, and cost of goods; present weekly Budget vs. Actual reports to Executive Leadership with a clear plan for any variance.
• Oversee vendor relationships including food suppliers, beverage distributors, and service partners (e.g., Sysco, Ecolab); work with Chief of Staff to negotiate pricing and contracts to manage controllable costs.
• Maintain inventory controls and ordering standards across both FOH and BOH; review usage reports and correct variances in partnership with the Kitchen Manager & Lead Bartender.
• Serve as the primary operational liaison to the Chief of Staff, providing regular updates on team performance, financials, guest trends, and opportunities for growth.
• Collaborate with the Executive Team on key business decisions including pricing, venue policies, and long-term strategic goals.
• Analyze labor costs in relation to show revenue and projected covers; adjust staffing levels to maintain financial targets without compromising service quality.
• Oversee all cash handling procedures including timely bank deposits; work closely with accounting to ensure accurate financial recordkeeping and proper procedures are followed.
• Work with the Events/Booking team to staff and execute private events, buyouts, and off-site activations.
• Maintain full compliance with all federal, state, and local health, safety, and labor laws; ensure sanitation and security standards are upheld across all areas of the venue.
• Administer and enforce the disciplinary policy across all departments; handle terminations, formal write-ups, and sensitive HR matters in accordance with company standards.
• Lead and facilitate weekly operations team meetings and quarterly all-staff meetings; ensure clear communication on goals, priorities, and accountability across departments.
• Serve as the primary decision-maker during emergencies or significant operational disruptions; take swift action to ensure the safety of staff and guests and restore normal operations.
• Identify and implement process improvements across operations, service delivery, and staff development to continuously elevate the TLR experience.
• Such other duties as are reasonably necessary to fulfill the intent and purpose of the position.

Job Type: Full-time

Pay: $95,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience:

• General Manager: 1 year (Required)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person