General Manager - Retail

Acacia Ridge, Brisbane QLD  |  Regular national travel
Lead profitable growth across our expanding national retail network
KickAss is looking for an experienced retail executive to lead sales, profitability, people development and store standards across our national network. We currently operate 12 stores across Australia, with more planned. 

The role includes a performance bonus linked to agreed retail performance targets. 

This is an Executive Leadership Team position for someone who understands what drives results in stores and can turn clear plans into consistent action. 

About KickAss
KickAss is a rapidly growing Australian omnichannel retailer specialising in 12-volt power, camping and outdoor adventure products. 
Our national retail network and significant e-commerce business are supported by strong product, marketing and technology teams. 

The Opportunity
Reporting to the Chief Operating Officer, you will be responsible for the commercial performance of the KickAss retail network. 

The role is based at our head office in Acacia Ridge, Brisbane, and requires regular travel to stores across Australia. Time in stores will be important for understanding performance, supporting leaders and ensuring standards are maintained. 

Your direct leadership team will include the Head of Retail Development, Retail Cluster Managers and other retail and trade leaders. 
  
What you will be responsible for
Retail sales and profitability

• Own national retail sales, gross profit, store contribution and comparable-store growth.
• Set budgets and targets, review results regularly and ensure clear action is taken when stores fall behind plan.
• Use reporting and store-level data to manage sales, margins, labour productivity and management performance.
• Ensure product launches, promotions, ticketing, visual merchandising and local marketing are delivered consistently across every store.

Leadership and store management

• Lead and develop the Head of Retail Development, Retail Cluster Managers and Store Managers.
• Strengthen Store Manager responsibility for their P&L, team, recruitment, performance and store culture.
• Complete and improve the Lead Store Manager model across the network.
• Establish clear expectations, incentives and succession plans for retail leaders.
• Spend time in stores observing performance, coaching leaders and addressing issues directly.

Training and development

• Set the national standard for retail onboarding and ongoing training.
• Ensure store teams receive effective training in product knowledge, solution selling, customer service, systems and store operations.
• Make Store Managers responsible for coaching their teams and maintaining training standards after initial onboarding.
• Track training completion and confirm that employees can apply what they have learned with customers.
• Identify skill gaps across the network and work with the relevant teams to improve training materials and delivery.

Store growth

• Work with the Head of Retail Development and other internal teams to support the opening of new stores.
• Ensure new stores have capable leaders, trained teams and clear performance targets from the beginning.
• Improve systems and processes so the retail network can grow without reducing customer service or store standards.

About you
You are an experienced multi-site retail leader who understands the connection between people, customer experience and financial results. You are comfortable setting direction from head office, but you also want to spend time in stores seeing what is actually happening. 

You will bring: 

• Significant senior leadership experience in national or large multi-site retail.
• A proven record of improving profitable sales, store performance and leadership standards.
• Strong financial understanding, including budgets, forecasting and P&L management.
• Experience building capable Store Managers and effective retail training programs.
• The ability to use performance data to identify problems and make practical decisions.
• Experience with retail, CRM, point-of-sale, workforce management and reporting systems.
• The ability to move between planning, management reviews and hands-on work in stores.
• A direct, fair and consistent management style.
• The ability to build trust while addressing underperformance and maintaining clear standards.

Why join KickAss?
This is an opportunity to take responsibility for an established 12-store national network and help lead its next stage of growth. 

You will have genuine influence over retail strategy, store performance, leadership development and future store openings.