General Manager - Runza

General Manager – Runza National Inc. (operated by Plum Market Food Service – Omaha Eppley Airfield)
Full-Time | Exempt | Located at 4501 Abbott Drive, Omaha, NE 68110

About the Role:
The General Manager is responsible for leading all operations at the Runza location within Omaha Eppley Airfield. This role ensures exceptional guest service, operational excellence, strong financial performance, and adherence to Runza Plum Market, and airport standards. The General Manager oversees Team Member development, daily service execution, inventory control, financial performance, and compliance. This is a hands-on leadership role for a motivated individual who thrives in a fast-paced airport environment and is passionate about food, hospitality, service, and team culture.

What you will do:

• Oversee daily operations of the Runza airport location, ensuring smooth, efficient, and guest-focused service.
• Lead, coach, and develop a high-performing team through training, clear expectations, motivation, and accountability.
• Ensure compliance with all airport regulations and food safety standards.
• Maintain accurate inventory, control costs, and monitor product rotation and stocking procedures.
• Schedule and manage Team Member shifts to ensure optimal coverage and labor efficiency.
• Resolve guest concerns and feedback in a timely and professional manner.
• Monitor financial performance and drive results through attention to margin, labor, and waste reduction.
• Partner with leadership and support teams to meet operational goals and implement best practices.
• Actively work alongside the team on the floor and behind the counter to support service execution and identify opportunities for workflow improvement.
• Maintain cleanliness, safety, and security standards throughout the location.
• Represent Runza + Plum Market values and service standards to guests, vendors, and airport partners.

What you will bring:

• Minimum 1–5 years of management experience in food service, retail, or hospitality.
• Proven success managing high-volume operations and leading diverse teams.
• Excellent communication, problem-solving, and organizational skills.
• Knowledge of inventory systems, basic financial reports, and food safety practices.
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.
• Must be able to pass a background check and obtain airport badging.
• Comfortable standing for extended periods and lifting up to 50 lbs.
• ServSafe or equivalent certification.
• Familiarity with point-of-sale and back-office systems, such as Toast, Microsoft Office, ADP, and other platforms.
• Bilingual communication is a plus.