General Manager Service

One of our reputed client into automobile dealing is having the following vacancy:

Job Title: General Manager Service

Work Location: Chennai

Reports to: Chief Operating Officer

Desired Profile

• Requisite Experience: Minimum 15 years of experience in Vehicle

Service function, with a minimum 3 years of experience in a

similar role as a service head or department head role, with any

leading automobile dealership.

• Educational Qualification: BE/B Tech/AMIE/Diploma in

Mechanical/Automobile Engineering is required

• Age below 50 years is preferred.

• Ability to build high-performing teams.

• Excellent business networking and interpersonal skills.

• Familiarity with modern business practice and digital orientation.

• Customer centricity and quality orientation.

• Excellent analytical skills to evaluate financial and non-financial

performance.

• Familiarity with Commercial Segment Vehicles is a mandatory

requirement.

Key Responsibilities

• Prepare an action plan to meet the financial target of the region

based on market conditions, monitor the achievements, take

corrective action if the target is not achieved.

• Observe Workshop activities like vehicle flow, outflow and

residual vehicles in the shop floor and initiate actions for any

debottlenecking that may be required.

• Drive innovative customer satisfaction /retention programs to

deliver greater Customer Delight Index

• Lead the implementation of any new initiatives required to

improve dealerships& operations and customer experience.

• Provide overall guidance to the regional service team for the

effective implementation of service strategy and performance.

• Be the custodian of the overall P&L management of the region.

• Liaison with TML Service Officials.

• Drive periodic service process audits to assess service quality in

the units and initiate improvement actions as required.

• Authorise of disposal of scrap and used oil as per internal

circular from HO, also arrange disposal of Hazardous waste.

• Monitor Creditors & debtors with in approved limit.Oversee the deployment and utilization of assets

Knowledge required:

• Ability to make business forecast and budget for the service

department

• Able to analyse data and take corrective actions if required

• Able to train, develop and motivate department employees

• Has an eye for detail and is a process champion

• Understand CRMDMS

• PC literate (Ms Office)

If you are interested,please share your CV to [email protected] with current CTC,ECTC,notice period to take it further