General Manager Service

Job Description & Key Result Areas (KRA)

Position: General Manager Service

Company: Auric Motors Pvt. Ltd. (Maruti Suzuki Authorized Dealership)

Location: Jaipur

Department: Service

Reporting To: Dealer Principal / Managing Director

Educational Qualification

• Diploma / B.Tech in Mechanical Engineering

Experience

• Minimum 5+ years of experience as General Manager Service

• Experience in Maruti Suzuki or reputed automobile dealership preferred

Salary

• As per industry standards

Role Summary

The General Manager Service is responsible for end-to-end service operations of the dealership, ensuring customer satisfaction, workshop profitability, manpower productivity, and compliance with Maruti Suzuki service standards.

Key Responsibilities

• Overall management of service workshop operations including Mechanical, Bodyshop, and PDI

• Ensure compliance with Maruti Suzuki service SOPs and audit standards

• Achieve CSI targets and enhance customer satisfaction

• Drive service revenue, labor, and spare parts targets

• Improve workshop productivity, efficiency, and turnaround time

• Control warranty, goodwill, and operational costs

• Lead and develop Service Managers, Advisors, and Technicians

• Handle customer escalations and grievance resolution

• Ensure safety, 5S, and housekeeping standards

• Coordinate with OEM, insurance companies, and vendors

Key Result Areas (KRA)

Customer Satisfaction

• Achieve CSI score as per Maruti Suzuki benchmark

• Reduction in customer complaints and repeat repairs

Revenue & Profitability

• Achievement of monthly and annual service revenue targets

• Growth in labor and spare parts sales

• Improvement in service gross margin

Workshop Productivity

• Technician productivity above 85%

• Improved vehicle throughput and reduced TAT

Process & Compliance

• 100% adherence to Maruti Suzuki SOPs

• Successful completion of OEM audits

Manpower Management

• Skill development and certification of staff

• Low attrition and effective manpower utilization

Warranty & Quality Control

• Reduction in warranty rejections

• Improvement in first-time-right repair ratio

Cost & Inventory Control

• Effective control of workshop expenses

• Optimized spare parts inventory levels

Leadership & Reporting

• Regular MIS review and reporting

• Implementation of improvement action plans

Contact Details

Hemant Choudhary

GM – HR

Auric Motors Pvt. Ltd.

Email: [email protected]

Mobile: 9414138510