General Manager Service (Miami)

What We Expect The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced General Manager in Miami, FL . Responsible for driving revenue growth and managing the P&L within the Branch by successfully managing Service and Repair lines of business to meet and exceed business goals.

ESSENTIAL JOB FUNCTIONS:

• Drives culture –Sets the expectation for Safety, work ethic, professionalism, ownership of the business and shares pride in the Branch and the Branch’s successes.
• Direct supervision of department managers and supervisors by providing direction and training, and communicating company policies, procedures and objectives.
• Leads by example the company’s commitment to safety and administers the company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees.
• Leads by example the company’s commitment to customer service. Understands the importance and need to follow through on NPS scores and customer care.
• Ensures the branch's daily operations run efficiently and cost effectively and meets financial commitments including target EBIT dollars and gross margin percent goals across all lines of business.
• Manages profit and loss (P&L) and uses accounting reports to measure each department's performance to ensure monthly budgetary goals are met.
• Works with sales managers to increase customer base or depending on the branch size, directly handles sales management responsibilities.
• Reviews and approves revenue and margins prior to submission of sales proposals. Oversees and approves sales incentives and use of CRM program
• Oversees retention of service contracts including direct involvement in all “at risk” customer accounts.
• Develops and maintains strong working relationships with clients, elevator consultants, building owners, managers and prospects
• Oversees and ensures that the employee performance process for both union and non-union employees is performed timely and consistently
• Recommends employee merit increases as part of the performance management process for non-union employees, and meets with employees to review their compensation and bonus structure
• Maintains a strong working knowledge of the overall market area, including sales backlog, service and repair volume, market penetration, volume of outstanding bids, available new business, special projects, and staffing requirements and availability
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements; and a good understanding standing of employment and labor laws
• Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods
• Maintains a maintaining a strong working knowledge of the contract with the International Union of Elevator Constructor
• Responsible for Reviews and approves invoices, accounts receivables, write-offs and credits. Includes assisting in the collection of problem accounts
• Interfaces with corporate and US field departments including the factory, elevate, coordination, leasing, legal, and labor relations
• Consults with regional and district teams in areas of operations, sales, accounting, safety and human resources
• Performs other duties as may be assigned

Who we are looking for EDUCATION & EXPERIENCE:

• Bachelor's degree is required.
• Thorough knowledge and general management methods in the elevator or related industries are required.
• Proven success managing and developing talent within the workforce
• Ability to define problems collect data, establish facts and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

What We Offer Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Who We Are With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.

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