General Manager - Shopping Centre

Key Responsibilities

1. Strategic Leadership

• Develop and execute the shopping centre's business plans and strategic initiatives.
• Drive revenue growth, profitability, and asset value enhancement.
• Analyze market trends, customer behavior, and competitor activities to identify opportunities.
• Establish annual budgets, business forecasts, and operational objectives.
• Lead and motivate cross-functional teams to achieve organizational goals.

2. Financial Management

• Prepare and manage annual operating and capital expenditure budgets.
• Monitor financial performance, including revenue, expenses, Net Operating Income, and profitability.
• Implement cost-control measures while maintaining service quality.
• Review and approve financial reports, contracts, and procurement activities.
• Ensure effective rent collection and arrears management.

3. Leasing & Tenant Management

• Work closely with leasing teams to achieve occupancy and rental income targets.
• Develop tenant mix strategies aligned with market and customer demands.
• Build strong relationships with retailers, anchor tenants, and service providers.
• Resolve tenant issues, disputes, and operational concerns.
• Monitor tenant performance and lease compliance.

4. Operations Management

• Oversee the day-to-day operations of the shopping centre.
• Ensure efficient management of facilities, engineering, maintenance, housekeeping, security, and parking operations.
• Maintain high standards of cleanliness, safety, and customer service.
• Ensure compliance with local regulations, building codes, and operating standards.
• Develop and implement standard operating procedures (SOPs).

5. Marketing & Customer Experience

• Collaborate with the marketing team to develop promotional events and campaigns.
• Increase footfall, customer engagement, and sales performance.
• Monitor customer satisfaction and implement service improvement initiatives.
• Strengthen the shopping centre's brand positioning and market presence.
• Establish partnerships with community organizations and local businesses.

6. Risk Management & Compliance

• Ensure compliance with health, safety, environmental, and legal requirements.
• Lead emergency preparedness and crisis management programs.
• Oversee security operations and business continuity planning.
• Manage insurance matters and risk mitigation activities.
• Conduct regular audits and compliance reviews.
• Lead, coach, and develop centre management staff.
• Set performance objectives and conduct regular performance reviews.
• Foster a culture of accountability, customer focus, and continuous improvement.
• Manage workforce planning and succession development.
• Promote employee engagement and organizational values.
• Serve as the primary liaison between owners, investors, tenants, contractors, and government authorities.
• Present regular operational and financial performance reports.
• Build strong relationships with local communities and business partners.
• Represent the shopping centre at industry and networking events.

Qualifications

• Bachelor's Degree in Business Administration, Real Estate, Property Management, Marketing, Finance, Engineering, or related field.
• 10–15+ years of experience in retail property management, shopping centre management, or commercial real estate.
• Minimum 5 years in a senior leadership role.
• Proven track record managing large-scale shopping malls, mixed-use developments, or retail assets.
• Retail property management
• Leasing and tenant mix strategies
• Financial management and budgeting
• Facilities and operations management
• Marketing and customer experience
• Risk management and compliance