General Manager, Technology, Cloud & Governance

Key Responsibilities

Technology Strategy & Governance

• Align, develop, and implement long-term technology strategies aligned with business goals.
• Drive digital transformation and automation initiatives across the organization.
• Implement IT governance frameworks and ensure compliance with cybersecurity standards and data regulations.
• Promote innovation and adoption of emerging technologies to improve operational efficiency.

Operations & Infrastructure

• Ensure availability, reliability, and security of IT infrastructure and enterprise systems.
• Oversee risk management, disaster recovery, and business continuity planning.

Stakeholder & Vendor Management

• Manage and build strong relationships with internal stakeholders, vendors, and external service providers.
• Manage outsourced vendors and project consultants, ensuring alignment with internal teams, cross-departmental deliverables, and SLAs.
• Build and drive adoption of Operational Level Agreements (OLAs) covering critical services.

Financial Management

• Manage the IT budget and technology investment budgets effectively.
• Ensure efficient allocation of resources and maximize ROI.

Leadership

• Lead, mentor, and manage cross-functional technology teams.
• Foster a high-performance culture.
• Promote agility, collaboration, accountability, and innovation across teams and the wider organization.