General Manager - The Mill Coffee & Tea

General Manager – The Mill Coffee & Tea (operated by Plum Market Food Service – Omaha Eppley Airfield)
Full-Time | Exempt | Located at 4501 Abbott Drive, Omaha, NE 68110

About the Role:
The General Manager is responsible for leading all operations at The Mill Coffee & Tea location within Eppley Airfield. This role ensures exceptional guest service, operational excellence, strong financial performance, and adherence to The Mill Coffee & Tea, Plum Market, and airport standards. The General Manager oversees Team Member development, daily service execution, inventory control, financial performance, and compliance. This is a hands-on leadership role for a motivated individual who thrives in a fast-paced airport environment and is passionate about coffee, hospitality, service, and team culture.

What you will do:

• Oversee daily operations of The Mill airport location, ensuring smooth, efficient, and guest-focused service.

• Lead, coach, and develop a high-performing team through training, clear expectations, motivation, and accountability.

• Ensure compliance with all airport regulations and food safety standards.

• Maintain accurate inventory, control costs, and monitor product rotation and stocking procedures.

• Schedule and manage Team Member shifts to ensure optimal coverage and labor efficiency.

• Resolve guest concerns and feedback in a timely and professional manner.

• Monitor financial performance and drive results through attention to margin, labor, and waste reduction.

• Partner with leadership and support teams to meet operational goals and implement best practices.

• Actively work alongside the team on the floor and behind the counter to support service execution and identify opportunities for workflow improvement.

• Maintain cleanliness, safety, and security standards throughout the location.

• Represent The Mill + Plum Market values and service standards to guests, vendors, and airport partners.

What you will bring:

• Minimum 3–5 years of management experience in food service, retail, or hospitality; specialty coffee experience strongly preferred.
• Proven success managing high-volume operations and leading diverse teams.
• Excellent communication, problem-solving, and organizational skills.
• Knowledge of inventory systems, basic financial reports, and food safety practices.
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.
• Must be able to pass a background check and obtain airport badging.
• Comfortable standing for extended periods and lifting up to 50 lbs.
• ServSafe or equivalent certification.
• Familiarity with point-of-sale and back-office systems, such as Toast, Microsoft Office, ADP, and other platforms.
• Bilingual communication is a plus.